What are the responsibilities and job description for the Manager - Sales position at Pace Analytical Services?
SUMMARY :
Responsible for managing the development and implementation of account management programs, policies and procedures from a functional or technical perspective, including target customers, pricing, services and related areas for the team; provides advanced professional assistance to management staff in account management related matters; has overall responsibility of revenue for assigned laboratory.
ESSENTIAL FUNCTIONS :
- Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
- Generates new business, increases wallet share, implements price increases and manages the application of surcharges to grow revenue for laboratory / service offering.
- Manages implementation and oversight of account management programs to achieve desired sales and operational results, aligns leadership and resources required, and ensure effective administration.
- Provides input and advice regarding developing and aligning strategies and programs to manage the account management programs, policies and procedures for the team.
- Manages and participates in operational, service, and account management reviews; assists with ensuring account management compliance with federal, state, local, and institutional standards, regulations and policies regarding fair practices to management staff in the handling of area related issues.
- Provides observations and recommendations to leadership for improvement of the organization's policies, procedures and practices on account management matters.
- Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics.
- Resolves escalated, technical or sensitive account management problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution.
- Manages the group or area budget including allocating resources and approving expenditures under control.
- Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates and coordinates and evaluates results.
- Maintains currency of account management regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS :
Education and Experience :
Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of progressive sales experience, including two (2) years of managerial experience; OR an equivalent combination of education, training and experience.
Required Certificates, Licenses, and Registrations :
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
Required Knowledge and Skills
Required Knowledge :
Required Skills :
WORKING ENVIRONMENT :
Work is performed in an office setting. Work is subject to travel.
Pace® Analytical Services
Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.
