What are the responsibilities and job description for the Field Service Engineer HPLC/UPLC position at Pace Analytical?
SUMMARY :
Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using intermediate to complex professional and technical knowledge of mechanical, scientific or related instrumentation and software.
ESSENTIAL FUNCTIONS :
- Provides intermediate to complex diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation / equipment.
- Provides calibration and qualification of instruments and equipment.
- Recommends and implements improvements to instrument / equipment / system.
- Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
- Interacts with customers / staff to provide intermediate to complex analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
- Drafts and / or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
- Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.
- Provides intermediate to complex analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.
- Provides standard research, feedback and decisions to resolve customer / management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
- Follows Standard Operating Procedures and methods to perform work.
- Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS :
Education and Experience :
Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and three (3) years instrument / equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.
Required Knowledge and Skills
Required Knowledge :
Required Skills :
Pace® Life Sciences
Pace® makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace® provides professional services to support their operations.
