What are the responsibilities and job description for the Customer Support Specialist (B2B) position at Pace Staffing Network?
Customer Support Specialist (B2B) – Tukwila, WA
Are you someone who values stability, consistency, and enjoys being part of a reliable team? If so, this is the perfect opportunity for you. Join a small, established company that manufactures, assembles, and sells a range of medical supplies and first aid products. This company has low turnover and thrives on maintaining their trusted approach to customer satisfaction and client retention. They're looking for someone who can settle in and be a long-term, valued member of their customer support team. Our client is looking for that “just right” employee who could be just like YOU!
What You’ll be Doing…
*Take orders from existing and new customers, making thoughtful product recommendations, clearly explaining product performance and delivery expectations.
*Work closely with a small, tight-knit team, focused on delivering high-quality customer service and contributing to revenue growth.
*Solve tier 1 customer issues…know when to escalate or solve independently.
*Support inside sales initiatives such as following-up with existing customers to research and identify business opportunities, follow-up on warm leads, upselling/cross-selling product, and building strong relationships with customers.
Here’s what your work history needs to show as evidence that you’re the right candidate…
*3-5 years of experience in a B2B customer support role
*Previous inside sales experience is preferred
*Hands-on experience with enterprise-wide electronic order entry systems
*Proven success working in small to mid-sized company environments
*Communicate clearly with customers, solve problems, and follow through.
*A track record showing stability, learning, and growth.
Here’s the important details:
*Location: Tukwila, WA (100% onsite)
*Direct hire with a comprehensive benefits package from day one
*Schedule: Monday to Friday, 8:00 AM - 4:30 PM
*Compliance: You must be able to pass a criminal background check.
*Hourly pay rate: $28-$32/hr. depending on experience
PACE Staffing Network is a woman-owned staffing company serving Puget Sound clients for over 45 years. We place a variety of temporary, contract and direct hire positions as well as interim-to-hire jobs within the following fields - admin/executive support, project management, specialized nonclinical roles in healthcare, accounting, customer service, and sales.
#INDHP
Salary : $28 - $32
