What are the responsibilities and job description for the Student Accounts Rep position at Pace University?
Under general supervision and reporting to Student Accounts Manager, the Student Accounts Representative facilitates the enrollment and retention of Pace University students by providing cross-functional service to prospective, current, and former students, as well as their parents and other University constituents through direct services in the area of Student Accounts Office responsibilities, and supportive services in the area of financial aid awarding and packaging.
Position Duties
- Answer questions in person, on the phone, by email, or in written correspondence; resolve problems and address concerns and issues from students, parents, faculty, and other third parties in the following areas: billing & payment, immunization compliance requirements, and financial aid.
- Use investigation, professional judgment, and individual discretion, as appropriate; follow through on issues until resolved, providing necessary correspondence and contact with students or third parties; contact academic advisors, colleges, or other university departments to clarify situations, as necessary; intercede and/or advocate on the student’s behalf.
- Resolve problems or concerns on student account billing statements and financial transactions; answer questions and explain debits and credits, tuition and fee assessments, credit loads and impact on tuition, and refund/credit balances transactions.
- Review account history and status for late registrations and retroactive registrations.
- Analyze and process immunization documents in accordance with established procedures; answer queries from students and university departments regarding immunization compliance.
- Participate in various outreach functions.
- Actively participate in meetings, training, and other professional development opportunities, as assigned.
- Performs other such duties as may be assigned from time to time.
Position Qualifications
- Bachelor’s Degree, one (1) or more years of experience in customer service related field with ability to react to customers quickly, accurately and congenially required.
- Ability to work independently as well as in a team environment to meet individual and departmental performance objectives.
- Excellent oral and written communications skills.
- Ability to write clear, concise letters using effectual writing skills.
- Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
- Proven ability to work effectively as a team member.
- Ability to analyze and interpret data and make independent decisions. Responsible for decisions.
- Must be able to attend professional development functions.
- Highly motivated, focused and results oriented.
- Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.
- Experience in applying complex regulations such as FERPA.
- Working knowledge of spreadsheets (MS Excel), word processing (MS Word), email and calendar management (MS Outlook) and student information systems (Banner).
Work Hours
Monday – Friday: 9:00 a.m. – 5:00 p.m.; weekends and, or additional hours as needed during peak periods.
Salary Range
$44,197
Posting Detail Information
Posting Number
S01699P
Job Open Date
12/19/2022
Job Close Date
12/21/2022
Open Until Filled
No
Special Instructions to Applicant
About the Institution
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
AA/EEO Statement
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Annual Security Report Notice
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.
Benefits Offered
http://www.pace.edu/human-resources/compensation-benefits/prospective-full-time-employee
Senior Student Accounts/Revenue Accountant (Assistant Manager)
STAFF TODAY -
New York, NY
First Student School Bus Driver -Brooklyn
First Student -
Brooklyn, NY
First Student School Bus Driver -Brooklyn
First Student | First Transit -
Brooklyn, NY