What are the responsibilities and job description for the Collections Specialist position at Pace®?
About Us
Pace makes the world a safer, healthier place by providing laboratory data and services to clients across various industries.
Job Description
Collections Associate: A Critical Role in Our Organization
Summary:
This role is responsible for providing administrative support related to delinquent accounts receivables. The Collections Associate will work with clients, Project Managers, and Account Executives to resolve disputes and ensure timely payments.
Essential Functions:
- Contact clients regarding past due invoices and disputed payments; document all contacts and conversations in the system.
- Work with Project Managers and Account Executives to resolve disputed invoices and obtain responses from clients.
- Send client copies of invoices as requested and upload them into the system for Wide Area Workflow and IPP.
- Support AR in reconciling assigned account payments and enter detailed notes in the AR system and on weekly worksheets regarding emails to customers, payment status, invoices sent to customers, disputed items, short & overpayment status.
- Process credit card/ACH payments and cover CorpCC email to process credit card payments for all labs.
- Resolve Unapplieds/Short Balances/refunds by researching and informing UA where payments need to be applied on accounts.
- Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promote and support the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; act in a manner that promotes a harmonious and effective workplace environment.
Qualifications:
Education and Experience:
A High School Diploma/GED and two (2) years of collections/financial administrative support experience, or an equivalent combination of education, training, and experience.
Required Knowledge and Skills:
- Principles and practices of collections, financial, and claims auditing.
- Administrative practices and procedures, such as business letter writing and the operation of common office equipment.
- Correct English usage, including spelling, grammar, punctuation, and vocabulary.
- Standard business arithmetic, including percentages and decimals.
- Computer applications and systems related to the work.
- Principles and practices to serve as an effective project team member.
- Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
- Correct business English, including spelling, grammar, and punctuation.
Benefits:
Pace offers a comprehensive benefits package, including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year, 40 hours of paid sick time per year, paid bereavement leave, 8 hours of paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k), ROTH 401(k) with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Pace is an Equal Opportunity Employer.
We prohibit discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state, or local laws.
