Demo

Clinical - LTSS Service Care Manager

Pacer Group
Hidalgo, TX Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 5/27/2025

Job Description

Job Description

Title - LTSS Service Care Manager

Duration - 3 months with possible extension

Shift : Mon- Fri 8 : 00 AM- 5 : 00 PM / Overtime as needed

Location - Source from Hidalgo County or Starr County, TX

Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD) :

  • Perform duties related to the day-to-day operations of the Service Management functions for Star Kids members to achieve the highest possible levels of functioning and wellness by ensuring consistent, timely access to medically necessary behavioral health services. Monitor quality of care, assist with discharge planning.
  • Provide service coordination to members and parents to meet the behavioral healthcare needs of each member's condition.
  • Provide service coordination to members including assisting with access to medically necessary behavioral health services.
  • Conducted assessments, developed, and implemented individual care service plans.
  • Conduct in-home face to face member assessments and telephonic outreach assessments.

Describe the performance expectations / metrics for this individual and their team :

  • Team member will be expected to adhere to turn around times set forth by the state in regard to completing in person assessments, telephonic assessments, completing documentation and conducting the contractual calls determined by member's level of care. They will also be expected to present themselves in a professional manner when interacting with families and collateral contacts.
  • Tell me about what their first day looks like :

  • The first day consist of onboarding which includes meeting with the manager via phone, setting up technology, and obtaining access to the systems.
  • Required

  • Must hold a LPC, LCSW, LMFT or RN license; unrestricted license required.
  • Driver's license; own means of transportation to complete field visits
  • Experience working with children with behavioral health needs / diagnosis
  • Education Requirement :

  • Associates, Bachelor's, Master's Degrees
  • Required Certifications :

  • LPC, LCSW, LMFT, or RN license
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