Crisis Clinical Program Manager

Who We Are

Shift Monday-Friday, 2:00pm-10:00pm 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• The compensation for this position can be up to $93,767.00 to $115,322.97 Compensation will vary based on qualifications, skills, experience, and geographic location.  The salary range may also vary if you reside in a different location than the location posted.  
  
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Mobile Crisis services for Solano County will include the provision of emergency crisis intervention services to Solano County residents — both youth and adults — who are acutely suicidal, homicidal, or gravely disabled. Services include phone crisis screening and triage; in-person crisis evaluation and crisis intervention services; and linkage to an appropriate level of follow-up service including, but not limited to, referring individuals to the crisis stabilization unit (CSU) or a local emergency department (ED).The Mobile Crisis Unit will deliver  –  in partnership with local law enforcement, the CSU, local EDs, and Solano County Behavioral Health (SCBH)  –  a coordinated system of crisis services.

JOB SUMMARY

Works within the vision, mission, and philosophy of the agency. Hires, develops, trains,

manages, and retains clinical program staff and a clinical team(s) to ensure customer

satisfaction and culturally competent service delivery. Functions as the liaison between

team and community partners. Provides fiscal stewardship of team, acts as a bridge

between fiscal and other departments. Ensures provision of high-quality service by

program staff consistent with the scope of practice applicable as a Licensed Practitioner

of the Healing Arts as defined by Medi-Cal regulations and the California Welfare &

Institutions (W&I) Code. This position will require at times providing back up to the Clinician positions in which will jointly respond with law enforcement officers, participating in crisis assessment and triage including the screening for dangerous situations, weapons and other high risk environmental factors, responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature and assisting with transporting/transitioning individuals to the lowest level of care. May require certification in restraint and personal protection protocols.  

ESSENTIAL DUTIES 

1. Ensures effective coordination of services for individuals and families with other providers both internal and external, such as local law enforcement, by supporting the development of constructive relationships and problem-solving barriers. 

2. Applies advanced skill in acquisition and application of clinically related information to effectively intervene with individuals and families in the context of a crisis.

3. Functions as a clinical consultant to ensure the initiation of involuntary psychiatric holds are executed in accordance with Laterman Petris Short Act laws.

4. Understands and applies multi-modal approaches and perspectives to therapeutic direction and crisis management.

5. May respond to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others. 

6. May participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis to support in risk management of potentially adverse incidents 

7. Ensures and monitors defined outcome achievement for individuals and families, as well as satisfaction levels for adults, youth, families, and referring workers and agencies. 

8. Provides coaching and mentoring of others in the implementation of EBPs.

9. Leads problem solving interaction and work with external customers.

10. Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards

11. May be required to maintains 24/7 scheduling to ensure coverage for crisis response and may be required to cover shifts or parts of shift as needed.

12. Participates in Crisis Continuum on call manager rotation, which may include in person response. 

13. Maintains audit ready charts and audits charts independently 

14. Provides observations and feedback to supervisor to monitor and/or modify programs or approaches. 

15. Provides community and law enforcement-based trainings as needed. 

16. Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.

17. Actively participates in the identification of team opportunities for improvement or identification of deficiencies and in the development of strategies to address or bridge gaps. 

18. Leads Quality Improvement (CQI) activities and project implementation.

19. Ensures effective quality clinical services delivery for assigned individuals and families.

20. Provides effective crisis and risk prevention and management

21. Culturally responsive to internal and external customers and ensures client and family voice.

22. Provides direct services to individuals and families, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth. 

23. Provides outreach to the community including education about agency, program and general mental health and crisis response services and resources

24. Advocates for system change in relationship to agency service delivery philosophy. 

25. Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources. 

26. Works collaboratively with managerial peers to develop and improve program delivery and ensure adherence to fiscal requirements

27. Performs other related responsibilities, as assigned, to support specific department/business needs.

JOB SPECIFIC COMPETENCIES

• Documents Clearly and Accurately

• Encourages Customer Focus

• Individual Family, Group Therapy and Crisis Response

• Initiative

• Leads Team Performance

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• Master of Arts (M.A.) degree in Social Work or a closely related field (e.g., Marriage, Child and Family Counseling or Psychology).

• Two (2) years of supervised clinical experience with children and or adults.

   Licensed in California with the Board of Behavioral Sciences or Board of Psychology as an LMFT, LCSW, LPCC or Psychologist

OTHER SPECIFIC REQUIREMENTS

 Strong leadership and crisis management skills.

 Be certified in crisis intervention techniques within the first 30 days and annually.

 Certified in county of service for LPS 5150 (Welfare and Institutions Code section 5150.00) within 60 days of hire  

 If program requires, employee must pass an initial physical abilities test HPE (Human Performance Evaluation) and be certified in crisis intervention techniques within the first 30 days and annually.  

PREFERRED QUALIFICATIONS

• Licensed according to California state law (Welfare and Institutions Code section 5600.2) 

• Four (4) to five (5) years of clinical experience with children, or adults 

• Crisis management experience preferred.

• Training in domestic violence, physical/sexual child and elder abuse, with the competency to maintain current knowledge related to state, county, and local law.

• Self-defense training to react/respond to harmful and violent physical situations.

• Knowledge of local county rules and regulations from the Department of Social Services or related divisions.

• Experience providing service to individuals with substance use disorders, co-occurring disorders and or unhoused populations. 

HIGHLY DESIRABLE SKILLS

• Experience, knowledge, skills, and abilities with culturally diverse populations. 

• Speak, read, and/or write another language.

 PHYSICAL REQUIREMENTS

Must remain physically fit enough to keep clients self-safe.  While performing these duties the employee is required to perform the following physical tasks when the need arises:  

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

• Move quickly/run 

• Drive a car. 

If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds. 

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary : $93,767 - $115,323