What are the responsibilities and job description for the Manager, Clinical Program position at Pacific Clinics?
Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
Compensation We Offer
- The initial compensation for this position ranges from $93,767.64 - $115,322.37 per year.
- Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
- The salary may also vary if you reside in a different location than the location posted.
- 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.*
- 7.5% Bilingual Differential for qualified positions*
- must meet company policy eligibility requirements.
Benefits We Offer
- Benefits eligibility starts on day ONE!
- We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
- Employer Paid Long-Term Disability & Basic Life Insurance
- 401K Employer Match up to 4%
- Competitive Time Off Plans (may vary by employment status)
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
About our Program: Placement Supportive Services (PSS) is a partnership with the Department of Family and Children Services and the Placement Unit. Through our partnership, PSS provides stabilization services, by offering individual, intensive, brief therapeutic treatment and crisis stabilization, to children, youths, and non-minor dependents (ages 0-21) who are either at the Welcoming Center or one of DFCS’ scattered satellites homes, at risk of entering the Welcoming Center, at risk of losing their home placement, or who are difficult to find placement for.
Work Schedule: Mon-Fri, 9-5pm with flexibility to work after hours, weekends, and evenings as needed
JOB SUMMARY
The Clinical Program Manager hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California W&I Code. Works within the vision, mission and philosophy of the agency.
RESPONSIBILITIES and DUTIES
- Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.
- Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices.
- Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team.
- Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.
- Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.
- Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards .
- Leads and manages change.
- Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports.
- Manages to ensure fiscally viable programming.
- Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.
- Ensures effective quality clinical services delivery for assigned youth and families.
- Provides effective crisis and risk prevention and management.
- Partners with county referring departments, agencies and the community to ensure comprehensive care.
- Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.
- Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.
- Provides 24/7 availability as needed. Culturally responsive to internal and external customers, and ensures family voice.
- Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
- Provides outreach to the community including education about agency, program and general mental health and foster care topics.
- Advocates for system change in relationship to agency service delivery philosophy.
- Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
- Performs other responsibilities as assigned, to support specific department/business needs
JOB SPECIFIC COMPETENCIES
- Clinical Leadership
- CQI/QA Projects
- Encouraging customer focus
- Leads team performance
- Operational acumen
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
MINIMUM EDUCATION AND/OR EXPERIENCE
- Master’s Degree in Social Work, Marriage and Family Counseling, Psychology, or related field.
- California licensure as LCSW, MFT, Ph.D. or LPHA eligible.
- Five (5) years of direct clinical experience, including three (3) years experience in the area of children’s mental health preferred.
- Experience working with SED youth
- Incumbents in Foster Care and Adoption Services require two (2) years adoption experience.
Preferred Experience
- Experience interfacing with County agencies.
- Bi-lingual and/or bi-cultural knowledge and experience preferred.
Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
Salary : $93,768 - $115,322
