What are the responsibilities and job description for the Program Coordinator position at Pacific Clinics?
Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
Compensation We Offer
- The initial compensation for this position ranges from $73,469.40 - $90,358.09 per year.
- Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
- The salary may also vary if you reside in a different location than the location posted.
- 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.*
- 7.5% Bilingual Differential for qualified positions*
- must meet company policy eligibility requirements.
Benefits We Offer
- Benefits eligibility starts on day ONE!
- We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
- Employer Paid Long-Term Disability & Basic Life Insurance
- 401K Employer Match up to 3.5%
- Competitive Time Off Plans (may vary by employment status)
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
About our Program: PCSS: is a community-based, family-centered program that supports youth & families after a psychiatric crisis or upon discharge of a psychiatric hospitalization. PCSS provides therapeutic services to youth & families through counseling, behavioral support, case coordination, parent support, and community linkages. PCSS works collaboratively to help children and families to stabilize & transition them to ongoing therapeutic services.
JOB SUMMARY
Works within the vision, mission, and philosophy of the agency. Implements and manages a single program within a site, service area, or a segment of a large-scale program. Ensures compliance with all contract and licensing regulations. Oversees and provides direct service leadership with teams and provides direct care coordination or clinical services for children, adults and/ or families.
RESPONSIBILITIES AND DUTIES
- Manages assigned program according to contract, funding agreements and agency policies and procedures.
- Recruits, coordinates hiring and on-boarding, and provides supervision to program staff.
- Trains new employees in areas such as agency processes and policies, program specifications, department procedures including documentation and administrative tasks and government regulations as well as the knowledge and skills needed to meet performance goals.
- Evaluates, guides and coaches employees ensuring high quality and effective service delivery and documentation and that all records are appropriately maintained.
- Provides leadership and increases participation of others in work groups, committees, and team meetings.
- Leads through implementation of creative methods and processes to ensure individualized culturally sensitive care
- Coordinates events and activities which promote family and community engagement.
- Provides crisis intervention
- Supports and sponsors programs and regional leadership.
- Works with Program Manager on fund development.
- Implements plans and processes to adapt program to regional needs and local cultures, designs systems to ensure consistent and efficient program administration and responds to contractual, environmental and internal changes.
- Participates in internal and external multidisciplinary/cross functional teams.
- Develops and maintains a resource and referral network.
- Provides liaison leadership with contracted mental health counties.
- Oversees billing and ensures that billing codes are used appropriately and those treatments meet standards for reimbursement.
- Participates in individual and group conferences to analyze barriers to service or progress toward goals.
- Gathers, compiles and analyzes program data, and prepares numerical and narrative reports for management and quality control.
- Attends audit and/or review meetings to ensure regulatory compliance.
- Performs all other responsibilities, as assigned, to support department/business needs.
OTHER DUTIES AND RESPONSIBILITIES
- Driving to appointments with clients and their families or other key contacts.
- Performs all other responsibilities, as assigned, to support department/business needs.
JOB SPECIFIC COMPETENCIES
- Conflict Resolution
- CQI/QA Projects
- Documents Clearly and Accurately
- Encouraging Customer Focus
- Supervision and Accountability
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
MINIMUM EDUCATION AND/OR EXPERIENCE
- Bachelor’s Degree in behavioral sciences.
- Four (4) to six (6) years working with individuals in social service agency, mental/behavioral health agency or in a community care facility
PREFERRED QUALIFICATIONS
- Master’s Degree and/or LCSW/MFT, or waiver.
- Two (2) years supervisory experience preferred.
Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
Salary : $73,469 - $90,358
