Risk Management Specialist, Dallas

Description

Job Brief

Our industry is experiencing explosive growth, and if you have ever wanted to be in the right place, at the right time, with the right people – this is it! With 20 years in healthcare permanent and locum tenens staffing, there has never been a better time to launch or further your career.

Pacific Companies is currently seeking a Risk Management Specialist to join our growing Risk Management Team.

The Risk Management Specialist plays a critical role in supporting Pacific Companies’ growing Risk Management team, which is integral to maintaining compliance and delivering exceptional service to clinicians and clients. This position requires a highly organized individual who can independently manage a range of credentialing and operational responsibilities while maintaining a strong focus on accuracy and timeliness.

The Risk Management Specialist will need to exhibit strong communication skills, a sense of urgency, and the ability to juggle multiple priorities in a fast-paced environment. This individual must demonstrate proficiency in credentialing processes, compliance standards, and customer service while collaborating effectively with internal teams and external stakeholders.

Responsibilities

Credentialing and Compliance Management

• Review and verify all clinician documentation, including licenses, certifications, work history, and references, ensuring compliance with client and industry standards.
• Process and monitor background checks, drug screenings, and other required checks through platforms like HireRight.
• Manage clinician privilege applications and ensure timely submission of all required documentation.
• Maintain up-to-date knowledge of regulatory requirements related to clinician credentialing, including state-specific medical licensing standards.

Stakeholder Coordination

• Act as the primary liaison between clinicians, recruiters, clients, and internal departments to ensure a seamless credentialing experience.
• Provide regular updates to stakeholders regarding the status of credentialing files, highlighting potential delays and proposed resolutions.
• Schedule and lead discussions during weekly calls to provide comprehensive status updates and gather input from team members.

Operational Oversight

• Maintain detailed and accurate records of credentialing processes, including logs of correspondence, reports, and compliance data.
• Ensure clinicians’ credentials, such as medical licenses and board certifications, remain current and compliant with client requirements.
• Monitor key performance indicators (KPIs) for credentialing workflows to ensure individual efficiency and client satisfaction.

Problem Solving and Conflict Resolution

• Proactively identify issues or potential bottlenecks in credentialing processes and implement effective solutions.
• Resolve conflicts with clinicians, recruiters, or clients promptly while maintaining professionalism and focusing on business priorities.
• Use advanced problem-solving techniques to manage unexpected situations and maintain operational flow.

Collaboration and Customer Service

• Partner with the in-house credentialing, recruiting, and HR teams to support the smooth onboarding of clinicians.
• Deliver exceptional customer service to internal and external stakeholders, ensuring all interactions are professional and courteous.
• Handle sensitive situations with discretion, maintaining confidentiality and professionalism at all times.

Continuous Improvement

• Identify opportunities for process improvements within the credentialing function and implement best practices.
• Stay updated on trends and innovations in credentialing and risk management within the healthcare staffing industry.
• Participate in team meetings and brainstorming sessions to optimize team performance and align with company goals.

Work Environment

• A Monday through Friday schedule in a professional office setting that encourages direct interaction and teamwork.
• A supportive and inclusive team that values open communication, mutual respect, and shared goals.
• A work setting that prioritizes delivering exceptional service to clinicians, clients, and internal stakeholders.
• Emphasis on professionalism, attention to detail, and maintaining a high standard of quality in all tasks.

Perks and Benefits

• Comprehensive Benefits: Medical, Dental, Vision, Life, and 401k with company match
• Team-oriented, driven and positive corporate culture
• Paid Holidays, PTO, Sick Days, etc.!

Through our commitment to our core values, we have created an award-winning company culture. Therefore, our ideal candidate must embody those values.

Our Core Values

• Attitude – Believing is everything.
• Sense of Urgency – We don’t stop until after the job is done.
• Teamwork – We accomplish more together.
• Accountability – To ourselves, team candidates and clients.
• No Drama – Save the drama for your mama!
• Driven to Win.

Awards and Recognitions

• OC Business Journal Best Places to Work
• Orange County Register Top Workplaces 
• Modern Healthcare Best Places to Work
• Staffing Industry Analyst (SIA) Fastest-Growing Private Company
• Inc. 5000 Fastest Growing Private Companies 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Qualifications

• High School diploma or equivalent required; an Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, preferred.
• 1 to 3 years of credentialing experience in an agency, healthcare, or compliance-focused setting.
• Familiarity with credentialing platforms, such as HireRight or equivalent tools, is strongly preferred.
• Experience in managing compliance documentation and regulatory standards, particularly in healthcare staffing, preferred.
• Exceptional accuracy in reviewing and verifying documents, tracking deadlines, and maintaining compliance records.
• Ability to prioritize tasks effectively, meet tight deadlines, and manage multiple projects in a fast-paced environment.
• Excellent verbal and written communication skills for interacting with clinicians, clients, and internal teams.
• Strong analytical and conflict resolution skills to address challenges in credentialing processes with professionalism and efficiency.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Comfortable using online credentialing systems and databases.
• Ability to work under pressure and adjust to shifting priorities while maintaining high performance and quality.
• Fluent in English, both written and verbal.
• A commitment to Pacific Companies’ core values, contributing to the organization’s culture of excellence, integrity, and collaboration.