What are the responsibilities and job description for the LRP Program Director position at Pacific Consultancy Services?
The Program Director will report directly to the Director - Enterprise Project Management Office (EPMO) and will interact directly with the Program Sponsor and Steering Committee.
Ensure the Program governance structures for oversight, feedback, and decision-making is effective, including:
- Chairing the LRP Steering Committee
- Defining the roles and responsibilities of governance bodies, including Steering Committees, advisory boards, and/or working groups
- Creating a decision-making structure that promotes accountability, engagement and oversight
- Serve as the main point of contact for stakeholders, providing updates and collecting feedback.
- Resolve conflicts or challenges that arise throughout Program execution.
- Oversee project risk and issues and work with the team to address risks, including organizational change, technical challenges and data migration issues.
- Regularly report on program status, risks and issues to key stakeholders, executive leadership and client Board of Trustees.
- Ensure ongoing improvement by assessing program outcomes, capturing lessons learned, and applying lessons forward
- Manage vendor relationships to ensure quality deliverables and compliance with project scope and timelines.
- Collaborate with Program Leads to develop and execute organizational change management strategies that support user adoption of new systems and processes as well as client operational transition.
- Work directly with the Systems Integrator to implement the strategic vision for the Program, focusing on clear business outcomes, ensuring alignment with organizational goals, successfully managing stakeholder expectations and supporting people through the changes.
- Engage with the LRP Sponsor on all matters impacting the project including scope, budget, risk and resource management.
- Work with the Systems Integrator to plan, execute, monitor and close all program activities, ensuring adherence to timelines, budgets
MANDATORY SKILLS/EXPERIENCE
- Bachelor’s or master’s degree in business administration, Information Technology,
- Project Management or a related field is preferred
- PgMP Certified or Certified Project Manager
- At least 5 years of prior experience with large-scale legacy replacement projects involving multiple third-party vendors and large data conversion
- At least 10 years of proven software implementation experience as a senior program or project management leader
- Prior experience interfacing with executives including delivering presentations
- Strong leadership and interpersonal skills, with the ability to manage/engage key stakeholders and cross-functional teams
- Remarkable collaborator who communicates well, both written and verbally, with the ability to convey complex information clearly to different audiences
- Experience with software development life cycle and application release management required
DESIRABLE SKILLS/EXPERIENCE:
- Experience with Organizational Change Management methodologies and tools is desirable – maybe make this required
- Ability to establish goals and set clear expectations, prioritize activities and lead team to completion
- Ability to manage multiple priorities of varying complexities, stages, and deadlines without compromising excellence and accuracy
- Ability to work both independently and as part of a team
- Strong meeting/workshop facilitation skills
