What are the responsibilities and job description for the Customer Service Representative position at Pacific ExecSearch?
Job Description
We are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a contract opportunity (2-3 months). The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100% onsite, M-F, 8am-5pm. Pay : $18-$20 / hour DOE.
The ideal candidate will have a minimum of one year experience as a medical receptionist or a in a healthcare call center, strong technical skills, and excellent customer service.
RESPONSIBILITIES :
- Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels.
- Takes messages and routes calls as is appropriate.
- Understands the organization and helps navigate patients through the processes.
- Determines client and patient eligibility.
- Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments.
- Performs additional tasks as assigned.
REQUIREMENTS :
Salary : $18 - $20
