What are the responsibilities and job description for the Intake Coordinator position at Pacific Homecare Services?
General
· Enhance and maintain the company culture by working and demonstrating the company’s core values
· Manage incoming calls and other communications
· Maintain confidentiality of our clients and care providers in compliance with HIPAA
· Attend quarterly staff meetings
· Perform other job-related duties as assigned
Service
· Conduct welcome calls to all newly referred families
· Send the welcome email to confirmed Agency Respite families
· Conduct intakes for Agency Respite families for all areas served in a timely manner
· Update the record for the individual served in the database, ensuring accuracy and validity of information
· Send and collect the enrollment documents for all Agency Respite families: Respite Service Agreement, Home Safety Checklist, and Emergency Plan
· Generate private agreements for sibling care and/or additional private pay hours for the individual served
·Update the Placement Manager on any issues/concerns regarding intake information.
·Coordinate and schedule Parent Orientations between parents and the Team Lead.
· Assist and support with Agency Care Provider appreciation events.
Qualifications
· High School Diploma with 1 year of experience.
· Strong computer skills, i.e., navigating between different programs and network.
· Excellent written and verbal communication skills.
· Data entry experience.
· Must be computer savvy and proficient in Microsoft Word, Excel, and Outlook.
· Bilingual in Spanish/English is preferred but not mandatory.
Job Type: Full-time
Pay: $25.75 - $27.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Paid sick time
- Paid time off
- Referral program
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- intake: 1 year (Required)
Ability to Commute:
- Stockton, CA 95219 (Required)
Ability to Relocate:
- Stockton, CA 95219: Relocate before starting work (Required)
Work Location: In person
Salary : $26 - $28