What are the responsibilities and job description for the Customer Service Representative position at PACIFIC INSURANCE SERVICES, LLC Farmers Insurance?
Join a team that cares about our customers and you! PACIFIC INSURANCE SERVICES, LLC Farmers Insurance in Portland, Oregon, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Process customer policy change requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Schedule appointments for sales staff to meet prospective customers.
Work independently and as part of a team.
Attend training and continuing education courses.
Handle customer renewals.
Requirements
A Property & Casualty insurance license is required or the ability to obtain.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
Ability to take initiative, be proactive, and think outside the box.
Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
Salary : $40,000 - $55,000