What are the responsibilities and job description for the Landscape Maintenance Account Manager position at Pacific Landscape Management LLC?
Pacific Landscape Management builds strong relationships and makes business decisions that positively impact all we encounter. We are innovative, solutions-oriented, growth-minded, and focused on continual improvement. We perform at the highest level and aspire toward greatness while maintaining humility in all we do. We put as much heart, mind, body, and soul into our work as possible.
The Account Manager is responsible for ensuring their assigned customers become enthusiastic repeat purchasers of our service. They work with their Field Manager to provide the appropriate priority of service delivery, resolution of issues, and proposal of landscape enhancements to keep the customer happy and produce the desired results within the work proposed and enhancement targets.
We offer great benefits and vacation time from the moment you start working. We pride ourselves on providing a safe and welcoming atmosphere.
Key Results Areas:
- Customer retention
- Customers satisfaction
- Managing and resolving issues
- Enhancement Sales – Achieve or exceed Targeted Upsell Percentage
- Contract and Enhancement Gross Margin - at or exceeding budget
- Proposals submitted
- Invoicing Timeliness
Experience and Education
- Bachelor or Associate degree in Horticulture or related field or equivalent work experience.
- Minimum of 3 years supervisory experience.
- Minimum of 5 years of commercial landscape maintenance experience.
Language Skills
- Must be able to read, write, and converse in fluent English with clients, co-workers, government representatives, and the public at large.
- Possess basic Spanish conversational skills is a plus.
Computer Skills
- Create, interpret, edit, and print information using Office Suite software applications.
- Open, create, send, and receive inter and intra-company e-mails.
- Manage contracts and enhancement sales in Aspire Enterprise software.
Special Skills and Licensure
- Valid Driver License with approved driving record.
- Certified Landscape Technician (CLT) or successful completion of CLT exam within 3 years of employment.
- Employee must pass criminal background and drug screening testing at hire.
Job Type: Full-time
Pay: $60,000 - $80,000
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Work Location: In person
Salary : $60,000 - $80,000
