What are the responsibilities and job description for the Business Process Consultant position at Pacific Life?
Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We are seeking an experienced Business Process Consultant to join our Workforce Benefits Division. The successful candidate will be responsible for defining, implementing, and optimizing cross-departmental business processes, ensuring seamless collaboration between multiple teams while maintaining clear ownership boundaries.
How you'll help move us forward:
Design and document comprehensive business processes that span multiple departments within the Workforce Benefits Division.
Facilitate cross-functional meetings to align stakeholders on process objectives, responsibilities, and handoffs.
Identify process inefficiencies and recommend improvements to enhance operational effectiveness.
Develop clear documentation defining departmental responsibilities and accountability measures, right sizing recommendations to the current maturity of the organization.
Serve as a neutral mediator to resolve boundary disputes and clarify ownership of tasks.
Implement change management strategies to ensure successful adoption of new processes.
Monitor process performance and adjust as needed to achieve desired outcomes.
The experience you bring:
10 years of experience in business process design and implementation supporting group insurances and/or group benefits.
Practical operational experience in group benefits i.e. claims management, underwriting, or similar front-office function.
Proven track record of successful cross-departmental process development.
Strong facilitation and stakeholder management skills.
Excellent communication abilities, both written and verbal.
Advanced knowledge of process mapping methodologies and tools.
Thorough understanding of Software development lifecycle (SDLC) and involved stakeholders.
Experience with change management principles and practices as well as working in/with agile development teams.
What makes you stand out:
Professional certification in process improvement methodologies (Six Sigma, Lean, etc.).
Experience with Business Process Mapping Notation (BPMN).
Familiarity with process automation tools and technologies.
Experience with Lucid.
Knowledge of project management principles.
Master's degree in Business Administration or related experience is preferred.
You can be who you are.
People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
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Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
