Director, Operations Inforce Services and Claims

Job Description :

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Director to join our Consumer Markets Division (CMD) Core Operations Inforce Services team in Omaha, NE or Newport Beach, CA.

This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

As a Director over CMD Core Operations Inforce and Claims, you'll move Pacific Life and your career, forward by planning, organizing, and directing the Inforce Processing and Claims teams, including leaders and front-line staff, and related interactions with peripheral Operations and divisional business partners. You'll drive successful outcomes from department, delivering an exceptional customer and employee experience. You will fill a new role which sits on a team of approximately 65 people in the CMD Core Operations division.

How you'll help move us forward :

• Accountable for departmentmeeting established performance expectations for productivity, service quality, case resolution and policy adherence.
• Develops a skilled, cross-trained talent pipeline for all staff and leaders, ensuring on-boarding, comprehensive department training, long-term career development, and performance and attrition management strategies are effectively executed.
• Provides Managers and Supervisors with guidance and resources to meet their defined job responsibilities while developing their demonstrated growth in core Leader Attributes.
• Identifies trends impacting teams' ability to meet performance objectives and ensures solutions are developed to address obstacles.
• Uses extensive knowledge of Operational service objectives, systems, and processes to organize and direct department infrastructure in a way that maximizes team effectiveness; Considers global impact to Operations in decision making.
• Seamlessly incorporates divisional, industry, legal changes into teams.
• Continually evaluates daily work processes and service quality and presents solutions to enhance workflow efficiencies, as well as the service experience for the internal customer, Financial Professional, and Broker Dealer while minimizing financial and compliance risk.
• Effectively cascades organizational objectives and information in a timely manner, helping teams positively understand and adapt to change.
• Ensures department fosters inclusion, positive morale, and strong working relationships.
• Actively promotes balance between supporting the customer (SLA metrics) and the employee experience.

The experience you bring :

You can be who you are.

People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com / lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

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Base Pay Range :

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

123,570.00 - $151,030.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including : Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement :

Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Salary : $123,570 - $151,030