What are the responsibilities and job description for the Regional Operations Manager position at Pacific North Wellness PLLC?
Regional Manager – The Joint Chiropractic
Locations: Mill Creek | Burlington | Bellingham, WA
Company: Pacific North Wellness PLLC
Are you passionate about health and wellness? Do you love leading teams, engaging with people, and driving performance? Pacific North Wellness, an operator of The Joint Chiropractic, is seeking a dynamic Regional Manager to help lead our growth and oversee daily operations across our Mill Creek, Burlington, and Bellingham clinics.
We’re looking for someone who’s not just experienced, but mission-driven—someone ready to shape the future of chiropractic care in a growing, energetic organization.
What You’ll Do
As a Regional Manager, you’ll be the driving force behind clinic performance, team success, and patient satisfaction. Your responsibilities will include:
Clinic Operations & Leadership
- Oversee day-to-day operations at multiple clinics
- Provide leadership and guidance to Wellness Coordinators (WCs) and Doctors of Chiropractic (DCs)
- Conduct weekly clinic visits for training, KPI reviews, and compliance audits
- Manage and monitor payroll, time sheets, and bonus calculations
- Lead hiring, onboarding, and performance management for clinic staff
- Ensure clinic cleanliness, supply management, and efficient clinic setups
Patient Experience & Retention
- Monitor Carbon/Advantage platforms for lead follow-ups
- Implement systems for managing missed appointments and patient outreach
- Train WCs on resolving patient complaints with empathy and professionalism
- Develop processes to improve patient conversion and retention
Team & Culture Development
- Schedule and lead weekly staff and owner meetings
- Provide quarterly performance reviews and professional development plans
- Uphold and embody the core values of The Joint Chiropractic and Pacific North Wellness
Marketing & Community Engagement
- Assist with promotional events and in-clinic campaigns
- Manage and grow our social media presence
- Help create flyers, handouts, and marketing materials
Compliance & Administration
- Ensure all licenses and certifications are current and compliant
- Maintain and update the employee handbook and operational policies
- Support future clinic expansion and special projects
What We’re Looking For
- At least 3 year of sales or multi-site management experience
- Strong communication and leadership skills
- Tech-savvy and organized, with excellent multitasking ability
- Passion for wellness and exceptional customer service
- High school diploma or equivalent (required)
- Prefer 4 year college degree
- Ability to stand/sit for extended periods and lift up to 50 lbs
The Perks
- Full-Time Position
- Generous Pay Bonus Potential (DOE)
- Opportunities for advancement in a growing company
- Supportive, mission-driven team environment
- A chance to make a real impact in people’s lives every day
Our Core Values
At The Joint Chiropractic, we uphold:
- Trust
- Integrity
- Excellence
- Respect
- Accountability
At Pacific North Wellness, we add:
- Be Mission-Driven & Patient-Focused
- Embrace a Growth Mindset
- Be an Exceptional Teammate
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care with its retail healthcare model in 2010. Today, it is the nation’s largest chiropractic operator, franchisor, and manager. With over 700 locations and nearly 11 million patient visits annually, The Joint is making quality care more affordable and accessible—without the need for insurance.
Ranked:
- #1 on Forbes’ 2022 Best Small Companies
- #3 on Fortune’s Fastest-Growing Companies
- Featured in Franchise Times Top 400 and Entrepreneur’s Franchise 500®
Learn more at www.thejoint.com
Ready to join a movement that's transforming lives through chiropractic wellness?
Apply now and help us build something amazing across the Pacific Northwest.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Bellingham, WA 98226 (Required)
Work Location: In person
Salary : $55,000 - $70,000
