Learning and Development Specialist

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Learning and Development Specialist to join our team On-Site in Beaverton, Oregon. Common expectations for travel will be 25% with occasional needs being 50%.

As a Learning and Development Specialist you'll report to the Director of Learning and Development. You will handle various administrative tasks related to training programs, including tracking and assessing training progress. You will create and deliver training content, lead both in-person and virtual sessions, and collaborate with teams to develop training solutions. Your responsibilities will also include supporting knowledge resources, assisting with large-scale training events, and using tools to assess candidates.

Essential Job Duties

• Support all administrative functions of the enterprise learning management system (LMS)
• Author online training content
• Track training activity in an LMS
• Analyze training impact
• Facilitate live training sessions both in person and via webinar
• Collaborate with business leaders to design and develop training content to meet their needs
• Support SOP library (knowledge base)
• Support the logistics and administration of large-scale training events
• Candidate analysis through behavioral analytical tools
• Facilitate brainstorming and development sessions with subject matter experts
• Support training activities across the organization as assigned
• Researching subjects to acquire material for the development of learning content
• Training of customer service, communication, and productivity skills
• Training of various subjects as assigned
• Data analysis in excel and various reporting tools
• Create and disseminate data analysis reports related to learning activities
• Administrative support for learning related functions and activities
• Follow the ADDIE model of learning and development

Qualifications

• Proficient public speaking skills
• 2 years' experience authoring interactive online learning content
• 2 years' experience facilitation of live in-person workshops and training sessions
• Completion of at least one train-the-trainer program (any subject)
• 2 years' experience administrating LMS functions
• Formal training in people skills content that includes giving feedback, coaching others for improvement, and foundational leadership skills
• Experience supporting or driving project management of learning initiatives
• Formal training in a customer service model and skillset
• Intermediate to advanced skills with excel
• Power BI skills preferred but not required
• Advance PowerPoint
• Intermediate in MS Word
• Proficient use of MS Teams breakout rooms to facilitate online workshops
• A Bachelor's degree in Education, Adult Learning, or a related field, or an equivalent combination of education and experience.
• Associate or Certified Professional in Talent Development (APTD/CPTD) is a plus

Benefits

• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• Compensation: $55k-$65k depending on experience, education, and qualifications

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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Salary : $55,000 - $65,000