What are the responsibilities and job description for the On-Site Customer Tech Support position at Pacific Office Automation?
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30 branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, youll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at our office in Salem, OR.
If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.
Essential Job Duties
- Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
- Communicate with customers via phone, email, etc. to gather information for troubleshooting.
- Work closely with sales representatives, customers, and field technicians to resolve network related problems.
- Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.
Qualifications
- 0-2 Years of experience working with TCP-IP Networking
- Some computer knowledge mixed with a willingness and capability to learn.
- Natural problem-solving ability combined with a passion for fantastic customer service.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment.
Preferred, but not required Qualifications:
- Associates degree preferred
- Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
- Network or A Certifications a plus.
- Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.
Benefits
- Advancement and growth into leadership roles.
- Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
- Team-player environment.
- Medical/Dental/Vision/Life insurance plans.
- Matched 401k.
- PTO, Vacation, Sick Leave.
- FSA/HSA programs.
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
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