On-Site Service Supervisor

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a On-Site Service Supervisor to manage our team of remote MFP (Multi-function printer) helpdesk technicians at our office in Salem, OR.

Primary Objectives/Scope: Supervise assigned technicians that remotely troubleshoot and diagnose our customer’s network connectivity with multi-functional devices such as copiers and scanners.

Essential Job Duties

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
• Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
• Meet and exceed department profitability goals
• Maintain technical knowledge on all products
• Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees

Qualifications

• Excellent communication skills, verbal and written; strong customer service skills
• Networking and Supervisor experience required
• Strong relationship management skills with customers, vendors and employees within the company required
• Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
• Must have strong ethics and work as an effective, collaborative team member
• Call center experience a plus

Pacific Office Automation Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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