What are the responsibilities and job description for the Technical Service Manager position at Pacific Office Automation?
Job Description
Job Description
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales / service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation , you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
One of the largest independently owned document imaging dealers in the nation is currently seeking a Technical Service Manager at our office in Orange, CA.
Essential Job Duties
Oversee Mechanical, Network, and Managed IT Technicians
Coordinating the field, shop, and dispatch activities within the branch
Maintain all profit that is comparable to industry benchmarks
Focus on high levels of customer retention, award-winning service, and managing a budget
Qualifications
5 years experience in the copier / printer repair industry
Prior experience managing 10 service employees
Minimum 3 years experience in management or supervisor role
Demonstrative ability to recruit, motivate, and train our technical force
Evaluate the cost of operation and establish work assignment benchmarks
Strong start-to-finish management skills
Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
Self-starter with strong problem-solving abilities
Ability to set compensation structure standard with the industry
Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
Ability to manage approximately 30 technical staff individuals and hold accountable : territory integrity, response time, daily calls and incompletes at acceptable ranges.
Benefits
- 90K to 120K Annually DOE
Advancement and growth into leadership roles
Team-player environment
Medical / Dental / Vision / Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA / HSA programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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