What are the responsibilities and job description for the Tier I Helpdesk Technician position at Pacific Office Automation?
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
Are you someone who is passionate about customer service, knows how to take initiative, has excellent follow-through, and truly enjoys solving problems? Pacific Office Automation wants to talk to you!
Come Join POA's growing and dynamic IT team in Beaverton, OR as a Tier I Help-desk Technician!
Essential Job Duties
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
Are you someone who is passionate about customer service, knows how to take initiative, has excellent follow-through, and truly enjoys solving problems? Pacific Office Automation wants to talk to you!
Come Join POA's growing and dynamic IT team in Beaverton, OR as a Tier I Help-desk Technician!
Essential Job Duties
- Remotely troubleshoot and diagnose our customer’s network connectivity, PC, VOIP, and server issues
- Work closely helping to resolve issues with sales representatives and VOIP engineers
- Work with our customers to troubleshoot any issues
- Associates or Bachelor’s degree
- 1-2 years professional IT experience mixed with a willingness and capability to learn
- Ability to problem solve
- Some System Administration experience
- Excellent written and oral communication skills
- Ability to work in a fast-paced environment.
- Working knowledge of Microsoft Office 365
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA Programs
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
