Loan Servicing Representative

The Loan Servicing Representative position will conduct all new loan boarding. This position is responsible for the post origination quality control of loan reviews including proper documentation, escrow account disbursements, flood and hazard insurance monitoring, payment processing and other various types of adjustable loan processing as well as understanding applicable compliance issues with knowledge of Commercial, Business Loans and Residential Loans.

RESPONSIBILITIES

• Process transactions that impact the loan portfolio such as payments
• Handle Customer Service calls
• Handle and process mail both incoming and outgoing
• Respond to customer inquiries received, and initiate contact with others by phone and mail regarding the serviced loans.
• Assist in the preparation of closing documents and other collateral releases for paid loans.
• Process maintenance on accounts for ticklers and tracking.
• Run daily reports and validate daily work and prep for daily audit.
• Filing both Electronically and physically
• Responsible for escalation of consumer dispute resolutions to Specialist
• Assist with processing escrow analysis disbursements.
• Process insurance transactions and tax system updates
• Work with the Bank’s third-party vendor to monitor flood and hazard insurance.
• Assist in the preparation of responses to requests for payoff demands received from borrower, escrow companies, and title companies.
• Handle servicing projects as assigned.
• Follow-up and review of all trailing documents for new loan onboardings.
• Assist in handling requests for Annual 1098 year-end reporting.

QUALIFICATIONS

• 1 to 3 years of Customer Service experience in Loan Servicing or Banking
• Commercial and Business loan experience preferred.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $17.29/hr to $25.94/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html

CA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) (“Section 19”). In accordance with Section 19, the Company will consider an applicant’s criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.

#LI- Onsite #LI-SG1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)