What are the responsibilities and job description for the Sales and Catering Manager position at Pacific Terrace Hotel?

Job Description

About Bartell Hotels : Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture : At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Pacific Terrace Hotel : The TripAdvisor top-rated and only AAA Four Diamond beachfront hotel in San Diego, Pacific Terrace is San Diego’s premier luxury boutique hotel dramatically perched above the breaking waves of the Pacific Ocean. With 73 unique guest rooms and suites, Pacific Terrace offers an intimate setting for guests to relax poolside, while gazing over the water. Guests also enjoy active pursuits in the local Pacific Beach neighborhood, and adjacent La Jolla and Mission Beach. The warm, talented team at Pacific Terrace, delivers unrivaled hospitality and makes sure that every detail is perfect.

Primary Objective of Position

Maximize hotel revenue for all market segments with particular focus on group. Maintain and grow positive relationships with guests, group clients, and VIPS, as well as opportunities for positive recognition within the local community for the hotel.

Qualifications

Must possess excellent verbal and written communication, follow-up, and organizational skills
Sets high personal performance goals
Must be proactive and have a creative, positive, solution-oriented, focused mentality and be a strong team player
Good computer skills and proficiency
Minimum 1 year of hotel experience, sales experience is a plus

Job Requirements

Bachelor’s degree or equivalent combination of education and experience required

Will be required to work flexible scheduled shifts based on business needs

Responsibilities

Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan.

Employ revenue management techniques to recommend rate proposals for all groups and overall hotel.

Prospect for new business

Develop, implement and constantly modify sales action plans

Internally communicate client requirements, including group resumes and BEOs

Coordinate and participate in sales events such as company partnership events, and Fam Trips

Conduct competitive analysis and maintain competitor files in order to be able to compete successfully.

Conduct site visits for potential business

Coordinate catering functions with F&B department, and ensure events are set up properly

Manage and service group room blocks and track cutoff dates, pick up and send reminders to clients on a regular basis up until the final cutoff date

Serves as point of contact (POC) after agreements / contracts are signed and acts as liaison between hotel staff and client while events are taking place

Participate in weekly revenue meetings

Attend the Bartell bi-monthly Sales meetings

Additional Responsibilities

Assist with Reputation management as needed

Assist in managing the digital eco-system

Monitor hotel's presence in the context of the competition and market

Develop attractive packages and amenities

Assist with concepts, proofing, and copywriting tasks for digital campaigns

E-Communication - assist with ongoing programs, analytics, and propose new strategies

Assist as part of a team with website, Email Marketing, Social Media and overall Marketing for hotel.

Work with Food & Beverage on marketing and conveying information about in house promotions

Coordinate Catering and in house promotions with F&B Manager and Director of Guest Services

Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required sit for extended period of time. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate.

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