Customs Customer Service Representative

SUMMARY / OBJECTIVE: Represent PCC Logistics in a professional manner to our customers, vendors, Broker Community (BC), Customs and Border Protection (CBP) staff and public. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Facility Manager.   DUTIES AND RESPONSIBILITIES: Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner Processes and inputs all customer orders Coordinates special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary Provides follow up with other departments to ensure service standards are being met Assures proper invoicing of accounts by verifying computer generated invoices Prepares shipping and tracing information to customers as required Communicates customer feedback to management including any signs of dissatisfaction Communicates with brokers on availability and flow of their container while under Exam. Works with CBP to expedite and assure all paperwork and necessary releases are obtained before invoicing and releasing containers Acts as a liaison between the warehouse, customer and CBP regarding invoicing and credit changes Oversees all paperwork associated with orders and maintain the corresponding files Maintains current and accurate procedure manual, which details the processing requirements for each Customs container Inputting new containers into the system and creating files when container reports are received from Customs. Emailing the brokers (if known) and steamship lines with courtesy alerts Checking container availability at the terminals Updating trucker SCAC codes with the terminals and dispatching containers upon availability Ensuring proper documents are received prior to pick up and after Customs release Interacting in a good working relationship with Customs Officers Assisting outside truckers with pickups or drop offs Updating the system and Customs pending lists when paperwork is received from the warehouse Creating EIRs (Equipment Interchange Release) for all containers picked up by PCC Handling cargo manipulations, seizures, re-exports and destructions as required by CBP Obtain proper paperwork and authorization to complete the above designations. Collecting and verifying payment and all necessary documents prior to releasing containers Perform all other duties and projects that may be assigned Complete close out files to be in compliant with CBP contract EDUCATION, WORK EXPERIENCE AND SKILLS: HS diploma or equivalent required Strong computer knowledge including MS Office application Familiarity with 10-key Excellent oral and written communication skills Excellent customer service skills Ability and availability to work irregular or extended hours including night, weekends and potentially holidays as needed

Salary : $27 - $31