Front Desk Concierge

Title: Front Desk Concierge

Reports to: Front Desk Lead

Location: Both Bangor (18013) and Easton (18040), Pennsylvania

Benefits: Health, Dental, Holiday Pay, Paid Time Off, Vacation Pay, Bonus Pay, Learning/Educational Support, In-Office Training, Company Events, and an incredible feeling of fulfillment from making a difference in the lives of others while achieving your goals and aspirations!

Hours: All of our team members typically work some configuration of hours spanning both locations in a given week. Every schedule typically consists of some evening hours and/or Saturday hours.

Bangor Hours: Monday to Thursday (8am - 7:30pm)

Easton Hours: Monday & Wednesday (9am - 8pm), Tuesday (10am - 6pm), Thursday (8am - 7pm), Friday (7:30am - 5pm), Saturday (9am - 1pm)

Pay: Starts at $15/hour with a range to $20/hour. Earn up to $30/hour with time-and-a-half pay for working on Saturday!

Practice & Position Overview

Pacifico Dental Care is a 3rd generation, family-owned, and fast-growing dental practice in Pennsylvania. PDC has office locations in Bangor since 1958 and Easton since 2018. We provide our patients with a wide variety of advanced dental procedures along with unmatched friendliness and service.

The Front Desk Concierge manages the happiness of our patients at PDC. The Concierge owns almost all of the communication channels with our patients including phone calls, emails, and text messages. The Concierge makes great first impressions with new patients, handles appointment schedule, keeps daily office schedules full, and works to satisfy the preferences and requests of all patients in a cheerful and enthusiastic manner.

Skills you currently have (Candidate Requirements):

• Excellent Communication Skills.
• A Selfless Passion for Serving Others.
• Strong Work Ethic, Adaptive, and Goal Oriented.
• Hospitality and Customer Service Backgrounds Preferred.
• Attention to Detail.
• Social and Situational Awareness.
• No Dental Experience Required. 100% In-Office Training!

Things you will love to do (Job Responsibilities):

• Learn about patients and what makes them happy
• Make outstanding first impressions for patients on the phone and in person
• Attend to patient preferences and requests
• Build long-term and meaningful patient relationships
• Focus on and manage details about patient appointments
• Maintain full patient schedules for dentists and hygienists
• Communicate with patients about appointments, procedures, and accounts
• Cheerfully handle required patient information at check-in and appointment-making at check-out
• Process patient payments and understand patient accounts
• Deliver outstanding customer service in all daily tasks

What you’re hoping to learn in the First 60 Days (Expectations):

• Handle patient check-in and check-out experiences
• Take incoming calls to schedule new and returning patient appointments
• Take and apply patient payments
• Develop a basic understanding of dentistry and common dental procedures

What you’re hoping to learn Ongoing (Expectations):

• Balance clinical teams scheduling requests with patient needs
• Maintain high patient satisfaction ratings
• Live the PDC values & culture
• Assist in training and developing new team members
• Growth into new positions with additional responsibilities and increasing compensation

Who you will work with:

• 25 high energy team members ready to assist in any way
• An excited leadership team that is driven to serve the team
• A respectful and fun front desk team that quickly develops relationships with their fellow team members

What you're motivated by:

• A fast paced and high growth environment with new team members regularly joining our PDC family.
• A leadership team that is committed to helping team members grow personally and professionally.
• Working in an enjoyable and respectful environment with opportunities for advancement.
• A culture focused on developing and investing in team members - coaching, training, and supporting each other.

Pacifico Dental Care is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Commuting to our locations in both Easton (18040) and Bangor (18013) is required. Are you willing to work in and commute to both locations?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: In person

Salary : $15 - $20