IT Enterprise Specialist (Levels 2, 3) Salt Lake City, UT - #113346

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

Provides technical guidance in supporting moderately complex end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required.

• Provide independent end user technical support with a high degree of autonomy. Coordinate configuration/installation and troubleshooting of PC hardware and software. Implement hardware and software testing. Require ability to develop, work through, and complete technical projects. Able to document processes and procedures according to corporate standards. Provide status reports and problem summaries. Provide remote PC support and troubleshooting.
• Work with other IT departments as needed to support the IT infrastructure. Can include installing and troubleshooting server and networking hardware. Position also acts as a liaison relating business issues to technical teams.
• Provide in-depth support for technology utilized in a dedicated assigned support area. Build positive working relationships with designated clients to communicate effectively verbally and in writing with clients and management.
• Develop, work through, and complete moderately complex projects as well as document processes and procedures according to corporate standards. Delegating responsibilities of the project to appropriate team members and provide status to manager and clients.
• Perform other tasks as requested or assigned.

In Addition, Responsibilities of the Level 3 position include the following:

• Serve as escalation resource for problem resolution for IT Support Specialists 1 & 2. Can provide fill in for manager duties as needed.
• Provide in-depth subject matter expertise for technology utilized in a dedicated assigned support area.

• Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of three years additional directly related technical experience is required.)
• Three years of hands-on experience in a technical support role which includes desktop support responsibilities.
• Excellent independent troubleshooting and resolution skills over multiple technologies.
• Strong verbal and written communication skills.
• Ability to work well independently and with others.
• Ability to guide less experienced staff.
• Familiarity with Microsoft 365, Intel based PC support, Cisco Call Manager, Microsoft Endpoint Management.
• A Certification or MCSE certifications a plus

In Addition, Requirements of the Level 3 position include the following:

• Five years of hands-on experience in a technical support role which includes desktop support responsibilities.
• MCSE, A , certification in one or more MS operating systems.

Req Id: 113346
Company Code: PacifiCorp
Primary Location: Salt Lake City, UT
Department: PacifiCorp Corporate
Schedule: FT
Personnel Subarea: Non-Exempt
Hiring Range: $71,800 - $97,000

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations