What are the responsibilities and job description for the CUSTOMER SERVICE position at Packaging Corporation of America?

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

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Customer Service Representative-Corrugated Industry

Serving customers in Ohio, PCA Ashland takes pride in offering outstanding customer service. We are a full-service supplier of corrugated shipping containers and value-added solutions. Our customers rely on us for package testing, structural design solutions, just-in-time (JIT) deliveries and rush orders.

As a Customer Service Representative, you will be the primary point of contact for our clients, responsible for managing orders, providing quotes, and addressing any issues or concerns. This role requires problem-solving and a deep understanding of corrugated and its applications in the industry, in addition to maintaining customer relationships

We are seeking resumes for a Customer Service Representative with knowledge and experience in the corrugated business.

Responsibilities include :

Manage and process customer orders in a timely and efficient manner

Provide accurate and competitive quotes to clients

Maintain a comprehensive understanding of our products, particularly corrugate, to provide expert advice and recommendations to clients

Handle customer complaints and issues, offering swift and effective solutions to maintain customer satisfaction

Collaborate with our logistics, design and sales teams to ensure that customer requirements are met and expectations exceeded

Maintain accurate and up-to-date records of customer interactions and transactions

Participate in regular training and development activities to enhance product knowledge and customer service skills

Work closely with scheduling, materials planning, logistics, and operation support roles

Monitor inventory for customer needs

Follow procedures and processes to ensure that customer requirements are met and provide feedback and opportunities for improvement to appropriate internal departments

Order print plates and cutting dies for customers

Handle existing smaller / house accounts partnering with sales team

Basic Qualifications - Skills :

High school degree or equivalent

Previous experience in customer service is preferred

Experience in the corrugated industry a plus

Detail-oriented with the ability to manage multiple tasks simultaneously and within time constraints

A self-starter with a strong work ethic and a commitment to continuous improvement.

Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy

Must exhibit excellent communication and organizational skills

Must be capable of independently making sound decisions through creative problem-solving

Proficient in using Microsoft Office Suite and customer management software

PCA provides a comprehensive benefits program

Great Culture

Competitive pay

Great industry

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer - Veterans / Disabled and other protected categories.

Other details

Pay Type Salary

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