What are the responsibilities and job description for the Sr. Project Manager position at Packet Fusion?
Position Summary:
We are looking for a dynamic and results-driven Project Manager to lead UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) implementation projects, with a primary focus on Zoom and RingCentral platforms. This role requires a forward-thinking professional with expertise in cloud communications, VoIP technologies, and project management methodologies to deliver cutting-edge solutions.
As a key player in our Service & Delivery team, you will work closely with customers, engineers, and internal stakeholders to ensure seamless deployments, optimize resource allocation, and maintain top-tier customer satisfaction. You will manage projects from initiation to completion, ensuring they are delivered on time, within budget, and aligned with industry best practices.
Key Responsibilities:
- Lead UCaaS & CCaaS Implementations:
- Oversee end-to-end project execution for Zoom and RingCentral solutions.
- Develop and maintain comprehensive project plans to drive successful implementations.
- Coordinate with cross-functional teams, including engineers, vendors, and customer stakeholders.
- Ensure smooth deployment, testing, and configuration of cloud communication platforms.
- Customer & Stakeholder Engagement:
- Serve as the primary point of contact for customers throughout the project lifecycle.
- Conduct kickoff meetings, regular status updates, and post-implementation evaluations.
- Provide technical and strategic insights on best practices for Zoom and RingCentral.
- Proactively manage customer expectations, addressing risks and issues effectively.
- Resource & Risk Management:
- Maximize team efficiency by optimizing field engineering schedules.
- Identify potential project risks and implement proactive mitigation strategies.
- Maintain compliance with documentation standards and ensure accurate project tracking.
- Process Optimization & Reporting:
- Generate reports on project progress, resource utilization, and key performance metrics.
- Maintain and update project tracking tools, including MS SharePoint and CRM platforms.
- Oversee keycode activity to ensure seamless transitions to cloud-based communication solutions.
- Participate in off-hours and on-call rotations as needed.
Requirements:
- Proven project management experience in UCaaS and CCaaS implementations.
- Expertise in Zoom and RingCentral platforms, with a strong understanding of cloud communication services.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience with Microsoft Dynamics CRM and SharePoint (preferred but not required).
- Strong knowledge of VoIP technologies, SIP trunking, and cloud-based communication best practices.
- Ability to manage multiple high-priority projects in a fast-paced environment.
- Exceptional problem-solving skills with the ability to handle escalations independently.
- Excellent communication, leadership, and stakeholder management skills.
- Self-motivated with a strong sense of ownership and accountability.
- Familiarity with Zoom and RingCentral training programs, including:
- Zoom Administrator Training, Zoom Phone Certification
- RingCentral University, RingCentral MVP Certification
Preferred Skills & Certifications:
- Project Management Certifications (PMP, CaPMP, Six Sigma) preferred but not required.
- Certifications in Zoom (Zoom Administrator, Zoom Phone Certification) and RingCentral (RingCentral CX, RingCentral MVP Certification) highly desirable.
- Strong multitasking ability and adaptability in a dynamic work environment.
- Ability to lead cross-functional teams and collaborate across departments.
Education & Experience:
- Associate degree or equivalent technical education preferred.
- Minimum 3 years of hands-on experience in UCaaS, CCaaS, VoIP, or cloud communication solutions.
Join our team and be at the forefront of cloud communication innovations, helping businesses transform their voice, video, and contact center experiences with Zoom and RingCentral solutions!
