IT Help Desk Technician

JOB DESCRIPTION: IT Help Desk Technician

About Packsize,

We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.

Job Summary:

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, and servers, along with related hardware and software. Tasks include end-user support, license tracking, asset management, performing PC maintenance, and upgrades. May also be involved with the administration of applications for end-users such as Okta, Google Workspace, Microsoft, etc.

What You'll do:

• Provide helpdesk support and resolve problems to the end user’s satisfaction

• Deliver comprehensive helpdesk assistance and proficiently address issues to ensure optimal resolution and utmost satisfaction for end users.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk

• Modify configurations, utilities, software default settings, etc. for the local workstation

• Document internal procedures

• Assist with onboarding of new users

• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

• Install, test, and configure new workstations, peripheral equipment, and software

• Maintain inventory of all equipment, software, and software licenses

• Manage PC setup and deployment for new employees using standard hardware, images, and software

• Manage mobile devices for all Packsize LLC employees through Intune and FreshService

• Manage VoIP phone system

• Assign users and computers to proper groups in Active Directory

• Perform timely workstation hardware and software upgrades, backups, and recoveries on a regular basis

• Running multi-media conferencing solutions. Work with meeting stakeholders to present relevant content

• Responsible for the de-provisioning of departed employees

Experience and Education Required:

• Associate / Technical degree or Equivalent

• MS900 or have it completed within the first 90 days.

• 2 years of relevant technical experience

What You'll Bring (including Knowledge, Skills & Abilities):

• Proficient in Microsoft Office suite, Google Workplace, Windows, and Apple operating systems

• Experience with DNS/DHCP, Client VPN, and Active Directory

• Experience with IT ticketing systems, mobile devices, and other computer hardware

• Strong verbal and written communication skills

• Excellent organization and people skills

Physical Demands and Working Conditions:

• May require occasional travel

• Must have a valid driver’s license and clean driving record.

• Must be able to lift up to 70 lbs.

What We Offer

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize is an Equal Opportunity Employer