What are the responsibilities and job description for the Technical Customer Support Representative II position at PADI?
PADI, the global leader in Ocean Exploration, is seeking a full-time Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will provide basic technical support and assistance to customers via email, phone, or chat.
Key Responsibilities:
- Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible.
- Partner with Product Teams to complete User SQA testing feedback for product and project development.
- Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments.
Requirements:
- High school diploma or general education degree (GED).
- Minimum two to five years customer service and tech support experience.
- Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie.
- Ability to document issues clearly- reporting bugs, defining resolutions, etc.
