ADMINISTRATIVE ASSISTANT

Job Title: Administrative Assistant – EMS Market Support

Position Overview:
The Administrative Assistant will provide essential administrative and operational support, ensuring efficient day-to-day functions within the department. This role also includes responsibilities related to EMS market support, such as assisting with scheduling, data management, and communication with field staff. The ideal candidate is highly organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.

Key Responsibilities:

Administrative Support

• Manage and organize schedules, meetings, and appointments.
• Prepare reports, presentations, and other documentation as needed.
• Maintain accurate and organized electronic and paper records.
• Handle incoming calls, emails, and correspondence professionally.
• Assist with procurement of office supplies and other necessary materials.

Administrative Support:

• Support EMS hiring and onboarding processes, including coordinating paperwork and scheduling interviews.
• Assist with maintaining compliance records, including certifications, licenses, and training documentation.
• Communicate with field staff regarding policy updates, schedule changes, and other operational matters.
• Help track and manage inventory related to EMS equipment and uniforms.
• Provide administrative support for EMS-related projects, events, and initiatives.

Collectibles Responsibilities:

• Collaborate with facilities to oversee the payment process for non-emergent collectibles.
• Maintain and share collectibles data.
• Share collectibles data with appropriate Leaders if any payment concerns should arise.

Qualifications & Skills:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Accounts receivable experience a plus.
• Previous administrative experience, preferably in EMS, healthcare, or a similar fast-paced environment.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• High level of confidentiality and professionalism.

Work Environment:

• Office-based with occasional interaction with field personnel.
• May require occasional travel to EMS stations, hospital facilities or local events.

Physical Requirements for Administrative:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift and carry up to 25 pounds (e.g., marketing materials, office supplies).
• Occasional standing, walking, bending, and reaching as needed for office tasks and event setup.
• Ability to travel locally for marketing events, meetings, and community outreach efforts.
• Visual and auditory ability to respond to written and verbal communications effectively.
• Manual dexterity for operating office equipment such as computers, phones, and printers.

Equal Employment Opportunity (EEO) Statement:

Pafford EMS is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

All employment decisions, including hiring, promotions, discipline, and terminations, are based on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply.