EMS Regional Operations Director

Key Responsibilities:

• Provide leadership and direction to EMS operations within the assigned region, ensuring high-quality patient care and efficient service delivery.
• Oversee and support EMS Operations Managers and other leadership staff, ensuring operational goals align with company objectives.
• Develop and implement strategic plans to optimize response times, resource allocation, and service efficiency.
• Monitor financial performance, control costs, and manage budgets to ensure profitability and sustainability.
• Ensure compliance with all local, state, and federal regulations, as well as company policies and industry best practices.
• Foster relationships with hospitals, healthcare facilities, municipalities, and other key stakeholders to enhance collaboration and service agreements.
• Lead recruitment, retention, and professional development initiatives to build a strong and engaged EMS workforce.
• Oversee quality improvement programs, investigate incidents, and implement corrective actions to maintain high standards of care.
• Develop and execute initiatives to improve employee engagement, workplace culture, and overall job satisfaction.
• Serve as the primary liaison between executive leadership and field operations, providing regular updates on performance, challenges, and opportunities.

Qualifications:

• Significant experience in EMS operations and leadership, with a proven track record of managing multiple service areas.
• Current certification as an EMT-Paramedic or higher (as required by state regulations).
• Strong leadership, problem-solving, and decision-making skills.
• Knowledge of EMS regulatory requirements, compliance standards, and operational best practices.
• Experience in financial management, budgeting, and cost control.
• Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
• Proficiency in EMS technology, reporting software, and operational tools.
• Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to travel frequently within the assigned region.
• May require responding to emergency situations and assisting with operations as needed.
• Ability to work in high-stress environments and manage multiple priorities simultaneously.

The Regional Director plays a crucial role in ensuring the success and efficiency of EMS operations while maintaining a commitment to patient care, employee development, and organizational growth.

Equal Employment Opportunity (EEO) Statement

Pafford Emergency Medical Services (PEMS) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and treated with respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

PEMS complies with all applicable laws regarding equal employment opportunities and prohibits any form of workplace discrimination or harassment. We strive to foster an environment of fairness, integrity, and respect where all employees can thrive and contribute to our mission.