What are the responsibilities and job description for the Inside Sales Consultant position at Paga?
Job Description
Job Description
Salary :
JOB DESCRIPTION : INSIDE SALES CONSULTANT (SALES & DISTRIBUTION)
Sector : Financial Institution
Location : Lagos, Nigeria
Career Level : Grade 5
Reports To : Team Lead, Inside Sales
Experience : Minimum of 2 - 3 years experience in FMCG sales
ABOUT PAGA
Paga is a licensed financial services company and a leading payments company in Nigeria with amassive transformative purpose - to make itsimple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
ABOUT THE ROLE
The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.
PRIMARY RESPONSIBILITES
- Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
- Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed
- Build lasting relationships with agents based on trust and reliability
- Utilize software, database, script, and tools appropriately to achieve results
- Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service
- Make sales or recommendations for products or services that may better suit agent needs
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools / applications
KEY COMPETENCIES
KNOWLEDGE AND SKILL REQUIREMENTS
Click on this linkhttps : / / paga.bamboohr.com / jobs / to apply for this job.
We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
