What are the responsibilities and job description for the IT Project Manager position at Pagaya?
About Pagaya
Shape the Future of Finance
Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.
Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.
Let's create better outcomes together!
About the Role
We are seeking a highly organized and proactive IT Project Manager to join our team. The ideal candidate will be responsible for providing exceptional project management to by managing an IT support queue, a CISO / DevOps / IT Mutual Change Management Process, System Admin Sprints, and process documentation.
Responsibilities
- Process Documentation - Write clear documents both in a casual tone to guide our end-users through various processes but also a more technical tone for our staff members.
- IT Queue Management - Our tech team works in a series of ticket queues and as project manager will oversee the prioritization, tracking, and resolution of issues within these queues to ensure timely and efficient project delivery, while coordinating with technical teams to address bottlenecks and escalate critical issues when necessary.
- Project Management - Help break down projects into timelines, subtasks, and flowcharts to help explain technical processes and goals to executives.
- System Admin Sprints - Help prioritize and sort system admin requests into biweekly sprints and keep our system admins able to perform at their best.
Requirements
Solid understanding of GSuite, Okta, JAMF, Microsoft Intune, and other common SaaS applications.
Demonstrated proactiveness in identifying technical issues before they become problems.
Strong verbal and written communication skills with a customer-centric approach.
The pay ranges for New York-based hires are commensurate with candidate experience.
Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.
Compensation Range for New York Based Hires
110,000-$140,000 USD
Our Team
Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv.
We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.
Join a team of builders who are working every day to enable better outcomes for our partners and their customers.
Our Values
More than just a job
We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.
Salary : $110,000 - $140,000
