Dispatcher PMM

Job Purpose

The dispatcher plans, schedules and dispatches loads, work orders and equipment for the conveyance of materials or freight for normal operations, service, or emergency needs. Engages with the drivers and communicates regularly with the terminal manager.

Shift: Monday - Friday, 8:00am to 5:00pm

Hourly Rate: $23.07 - $26.44 DOE

Duties and responsibilities

Proficient at TMW Data Entry – including:

Planning & delegating Daily/Weekly Plan

Reviewing/communicating changes to plan as required.

Demonstrates initiative & creativity to increase “Fill Rate” on completed loads per week.

Understands and Escalates:

Issues with problem drivers/lanes

Recognizes trends in Customer Orders

Customer concerns

Broker/Carrier/Sister-Terminal concerns/opportunities

Required to manage After hours calls & problem solving 24/7 Access.

Understands Dispatching roles/issues with material management.

Able to Plan/Assign loads to Drivers independently.

Provides Professional Interface with Customers & Drivers– always representing Page.

Communicates with Customers, other terminals, and Drivers appropriately via Totalmail, phone, email, text, etc.

Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers.

Delegates administrative tasks

Assists with Billing issues.

Skilled in all duties & responsibilities of Dispatch Administration

Works well with minimal supervision

Safety sensitive position

Team Player

Ride along with company driver, gain an understanding of driver operations and work completed within their daily functions.

Regular Attendance & Punctuality

Qualifications

Associate degree preferred.

2 years of dispatch work experience in the trucking industry

Bulk trucking experience preferred.

Strong computer skills

Strong listening skills

Solid judgment and decision-making ability

Ability to manage time.

Must have critical thinking skills.

Service oriented personality.

Strong ability to communicate and work in a team.

Must pass a post-offer, pre-employment drug test and agree to agencies drug free workplace policies

Benefits:

Meritain Aetna (2 plan options)

Company sponsored HRA (Health Reimbursement Card)

Excellus Dental

Excellus Vision

Group Sponsored Life/ADD – 1x annual salary.

Pet Insurance (3 plan options)

Voluntary Supplemental plans offered through Colonial to include:

(Accident, Disability, Cancer Care, Life/ADD, Medical Bridge, Teladoc)

Company sponsored EAP (Employee Assistance program)

401K to include company match (Auto enrolled the 1st of the month following 90 days of employment)

Monthly Profit Share

PTO (Paid time off)

Safety in the Workplace

Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements

Required to stand, walk, use hands/fingers, handle/feel, and reach with hands and arms.

Must be able to read, write, talk, and hear.

Must be able to lift/move up to 40lbs.

Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus.

Direct reports

Non-supervisory position

Travel

Travel may be required.

Metrics

Responsible for providing data for KPI’s.

# weekly loads filled/loads available = greater than 80% *

# weekly loads late or missed = less than 10%*

Focused on accurate* & prompt update & Completion.

TBD

SOPs/Quarterly reporting to Supervisor

TBD

EEO Statement

It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.

Confidentiality and Discretion

The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Keith Titus Corporation. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Keith Titus Corporation

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.