What are the responsibilities and job description for the Complex Operations Manager position at PAH Management?
We are looking to hire a Complex Operations Manager for both of our properties!
Complex Operations Manager
A Complex Operations Manager oversees and coordinates all aspects of a hotel's daily operations to ensure smooth functionality, high guest satisfaction, and efficient resource management, while also managing budgets and staff.
Key Responsibilities:
- Operational Oversight:
Oversee and coordinate all aspects of hotel operations, including front desk, housekeeping, maintenance, and guest relations.
- Staff Management:
- Supervise and coordinate activities of staff across different departments, ensuring they are well-trained and motivated. Responsible for short- and long-term planning and the management of the hotel’s housekeeping operations
Guest Satisfaction:
Ensure high standards of guest service and satisfaction, addressing guest complaints and resolving issues promptly.
- Financial Management:
Manage budgets, financial plans, and control expenditures, aiming to maximize profitability.
- Policy and Procedure Implementation:
Implement and enforce hotel policies and procedures, ensuring compliance with health and safety regulations.
- Inventory Management:
Monitor inventory levels and order supplies as needed, ensuring efficient resource allocation.
- Performance Reporting:
Prepare and review performance reports to track key metrics and identify areas for improvement.
- Problem Solving:
Address and resolve operational issues and guest complaints effectively.
- Strategic Planning:
Develop and implement operational strategies to improve efficiency and guest satisfaction.
- Communication:
Maintain effective communication with staff, guests, and other departments.
- Vendor Management:
Establish and maintain relationships with vendors to ensure timely and cost-effective supply of goods and services.
- Data Analysis:
Analyze data to identify trends, such as occupancy or guest satisfaction, to make more informed decisions and improve operational efficiency.
Basic Qualifications
- 4 years or more of progressive hotel Rooms Management experience
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
