SECURITY SUPERVISOR

Summary:

Responsible for the day-today operation and assigned activities within the Security department. Oversee the department and/or shifts as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to manage departmental concerns with guest and/or team member challenges.

Essential Functions and Responsibilities:

• Hire, train, develop, measure performance, discipline, and schedule department staff
• Provide protection for guests and team members
• Assist with answering questions about property, giving directions, and guidance
• Handle all monetary transactions between the cage and gaming tables in compliance with Nevada Gaming Regulations and as required by management
• Maintain and update log of incidents involving guests, team members and customers of the casino
• Maintain surveillance of the cage and surrounding area
• Properly document reports security related incidents that occur in the casino area
• Render appropriate first aid to injured guests or team members
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other security, training, or administrative duties as assigned

Qualifications

• Minimum one year of law enforcement, military or EMT experience preferred
• Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons
• Required to complete pre-employment firearms qualifications
• Proven experience providing high level of guest service
• Working knowledge of Microsoft operating system and applications preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence
• Able to attend and successfully complete all quarterly firearms training and annual security recertification training
• Compliance with all mandatory training courses and certifications on an annual basis (i.e. Sexual Harassment, New Leader Orientation, Active Shooter, MDTS, etc.)
• Must be 21 years of age or older
• Ability to communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Gaming
• Alcohol Awareness Card
• NV Driver’s License
• 10-year DMV Driving History

Physical Requirements

• Ability to work for continuous time periods in extreme heat and cold
• Regularly walk, stand, stoop, or sit at a desk or table
• Ability to jog or run as situations dictate
• Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs.
• Speech, literacy, hearing, and vision (critical)
• Ability to ascend or descend ladders, scaffolding and ramps
• Ability to distinguish shades of color
• Work for sustained periods of time maintaining concentrated attention to detail
• Communicate via radios

Work Environment Potential Conditions

• Indoor and outdoor
• Smoky and noisy
• Extreme hot and cold temperatures

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.