What are the responsibilities and job description for the Medical Office Manager position at Pain and Spine Specialists of Maryland?
***This person will oversee practices for 4 MD locations**
The Office Manager is the person who will ensure good business practices for the organization while the clinicians focus on providing health care. An assistant office manager is responsible for the non-clinical aspects of the day-to-day operations in our medical office.
Job Duties
- The medical office manager is responsible for the financial performance of the revenue cycle
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
- Coordination of the day-to-day operations of the practice
- Promoting excellent customer service by all levels of the staff
- Develops, implements, and maintains office policies and procedures
- Trains a productive medical office team and conducts performance reviews
- Maintains and manages all filing and organizational systems for the practice
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
- Manage daily schedules - Ensure NP/Proc can be scheduled within 2 weeks, pts are scheduled properly and appropriately
- Staff Schedules
- Manage provider/staff call offs, figure out coverage
- Real time problem management - Staff and providers
- Reps - reps should be scheduling lunches, meeting etc. through them, not providers or just me
- Ordering supplies
- Billing sheets
- Ancillaries - ensure being done, reporting
- Travel as necessary
- Reviewing copay logs
- Coordinates staff meetings for administrative and clinical staff
- Coordinates logistics for internal and external meetings and conferences
- Ensures staffing is appropriate for day-to-day operations
- Assists in special projects
Experience
- Minimum of 5 to 7 years in a medical office management setting.
- Two to three years in a supervisory or management position.
Knowledge, Skills, and Abilities
- Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
- Human resources experience in hiring, supervision, and performance reviews
- Knowledge of HIPAA and labor law
- Strong customer service skills
- Skill in using healthcare software and computer systems
- Knowledge of maintaining supplies and equipment for the medical setting.
- Multitasking skills
- Problem-solving skills
- Professional communication and presentation skills, including face to face, email, telephone, and video conference.
- Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the public, of all age levels
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $24