Personal Injury Liaison

Description

Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 15 locations, 3 ASCs and a CLIA-certified laboratory. PSA is growing rapidly.? We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives. 

Job Summary

Under the supervision of the Director, this role serves as a liaison and referral coordinator between Pain Specialists of America and referring physicians, medical groups, hospitals, attorneys, and other medical facilities. Promotes the extensive, comprehensive clinical services offered as well as is responsive to all customer service and patient experience issues in a professional manner. This position is home based, but applicants should be local to the Austin area due to frequent travel needs. 

Essential Functions 

• In collaboration with Marketing, PI liaison will identify attorneys, attorney groups, chiropractors, physicians, medical groups, and facilities for development of referral relationships. 
• Complete face-to-face meetings with attorneys and attorney groups to promote PSA’s personal injury platform and respond to questions with follow-up 
• Assist marketing department in development of outreach activities, programs, events, lunches, dinners, etc. 
• Determine unmet needs, identify problems or concerns, and offer solutions. 
• Initiate contact with existing referral sources regularly via telephone, email, in-person, or written format to encourage referrals.
• Complete face-to-face meetings with physicians, schedulers, practice managers, and medical staff to ensure that a thorough understanding is gained regarding the physician and medical facility staff desires and needs. 
• Notify appropriate departments or divisions of problem areas for resolution and inform them of needs for clinical services identified during field visits. 
• Enters call activity and report to department Director to gauge trends and activity 

Benefits

• PTO
• Medical, Dental, Vision Insurance
• 401k w/company match contribution
• Short & Long-Term Disability
• HSA (w/company contribution), FSA
• Life Insurance (company paid voluntary options)
• 10 Paid Holidays for the Year 2025
• Employee Assistance Programs

Requirements

Qualifications, Abilities and Skills 

· Bachelor’s degree in a related field (preferred) 

· Minimum 3 years of sales experience, preferably in a legal or healthcare environment 

· Experience with CRM (customer resource management) tools preferred 

· Ability to research, understand, and explain healthcare services, volume, utilization, market data, and physician referral patterns. 

· Strong communication, interpersonal, collaborative, and analytical skills with a customer/patient focus. 

· Motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills. 

· Competencies for sales efficiency and effectiveness; discipline in goal setting, prospecting, networking, territory management, and time management as well as skills to employ technologies effectively and proficiency (MS Office suite, CRM Systems, relevant mobile technology, and web-based applications.) 

· Must have Driver’s license and auto insurance in good standing 

· Must be willing to travel 30%