Medical Front Office

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle inquiries, and assist with various administrative tasks.

Responsibilities

• Greet pa upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle reservations, cancellations, and modifications using phone systems and hospitality management software.
• Provide information about the resort's amenities, services, and local attractions to enhance guest experience.
• Address guest inquiries and resolve any issues or complaints promptly to ensure satisfaction.
• Maintain accurate records of guest information and transactions in the front desk system.
• Assist with night audit duties as required to ensure accurate financial reporting.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold high standards of cleanliness and organization at the front desk area.

Skills

• Strong customer service skills with a focus on guest relations.
• Proficiency in phone systems and hospitality management software is preferred.
• Previous experience in front desk operations within a resort or hotel setting is advantageous.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent organizational skills with attention to detail in managing reservations and guest requests.
• Ability to work flexible hours, including nights and weekends as needed.

Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while working in a dynamic environment!

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person