Inside Operation Manager-Aerospace

PSE Group is seeking an experienced Inside Operation Manager- Aerospace to join our team. The ideal candidate will have a strong background in operations and management, with a proven track record of success in leading teams and driving operational excellence. The position involves overseeing daily store operations, including sales, customer service, inventory management, and personnel supervision. Key responsibilities include processing sales transactions, assisting customers with product selection, maintaining accurate inventory levels, and ensuring proper stock rotation. The role also involves managing delinquent accounts, optimizing delivery schedules, maintaining store equipment and safety standards, and ensuring compliance with company policies and regulations. Additionally, the employee will train and manage staff, handle customer complaints, and perform administrative duties such as preparing reports and handling special projects. Physical requirements include the ability to lift heavy items, operate a lift truck, and tolerate paint odors, with necessary training in safety and product handling

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

ESSENTIAL DUTIES:

Store Management

• Comcept Computer activities and check, verify, and interpret data.
• Assist to rectify delinquent accounts.
• Route delivery schedule to optimize unit efficiency and ensure our customers maximum service.
• Review various reports.
• Ensure maintenance/cleaning of store equipment and facility.
• Know the job duties of reporting personnel and ensure their completion to Company standards.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.

ISales/Customer Service

• Process sales transactions using POS devices and Company guidelines.
• Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.
• Assist retail and wholesale customers in choosing the products they need.
• Stock merchandise in store.
• Maintain records of customer’s special orders, color mixes, prices, promos, etc.
• Provide support and assistance to Outside Sales Rep as needed.
• Give immediate attention to customer comments and complaints. In the event of a customer complaint; complete the appropriate non-conformance or corrective action form and forward to your immediate supervisor
• Be the Shopify/Ecommerce fulfillment lead
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.

Inventory Management

• Match invoices with purchase order receiving slips.
• Know inventory system and determine stocking levels of PPG/ICI, and all associated product lines.
• Follow-up and/or initiate ordering and reordering stock (paint and AP).
• Follow-up inventory replenishments from L.D.
• Rotate stock to avoid obsolescence.
• Provide customer with information on both established and new products.
• Conduct physical inventory.
• Maintain Mixing Room records including tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.

Store Personnel Management

• Train and cross train inside personnel in their duties utilizing Company training aides.
• Recruit, interview and develop inside personnel as needed.
• Determine staffing levels and schedule employees accordingly.
• Write and administer employee performance appraisals for reporting personnel.

Safety & Security

• Maintain, implement, and/or correct store safety standards to ensure compliance with Company, legal, and Governmental regulations.
• Direct store in implementation and compliance with Company security standards including opening/closing store, store truck security inspection, etc.

Additional Duties*

Prepare paint orders, including mixing, utilizing standard formulas and custom formulas.

• Load/unload merchandise from trucks.
• Obtain FedEx compliance certificate to ship hazardous materials.
• Pull products from sales floor displays and/or stock room
• Perform other duties as assigned.
• Properly dispose of waste cans and product in compliance with Company and Governmental regulations.
• Assist staff with periodic or annual store inventories.
• Special projects as assigned.
• May be “essential” duties depending on the number of employees working in the store.

Physical Requirements

• Employee is required to lift and carry approximately 25 – 50 lbs. frequently and 75 – 100 lbs. on occasion.
• The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling.
• In those stores where the employee is required to mix paint, the employee must be able to perceive color differences and wear safety equipment as required.
• Must be able to tolerate non-toxic paint odors.
• Employee must be able to operate lift truck and hand truck.
• In those stores where employees may be required to make deliveries, the employee must be licensed and able to operate a car or truck.
• Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.

Training Requirements

Listed below are the minimum training requirements necessary to become certified in this position.

• Required Courses - RIGHT-TO-KNOW Training
• Recommended Courses -
• DOT Regulation Training
• Hazardous Waste Training
• Product & Color Adjustment Course
• Counterperson Product/Service Course
• Attend various manufacturer training seminars and/or training schools. Seminars may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.

Other Requirements

• High School diploma or the equivalent is required.
• Previous record of effective management including expense control, sales management, and directing personnel.
• Knowledge of product technology and product application usually obtained through one or more years experience in a store or other Company position or related experience in the automotive Refinishing industry is preferred.
• Ability to work all scheduled hours as needed.
• If usage of employee’s own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy.
• Employee must be licenses to operate vehicle in accordance with state law including commercial drivers license if required. Must have acceptable driving record from State Motor Vehicle Bureau.