Program Coordinator-Enhanced Case Management

About the Position

Under the direction of the Chief of Operations, the Program Coordinator is responsible for supervising a small team of case managers, community health workers, or other qualified staff in providing comprehensive case management to identified populations of focus enrolled in Enhanced Care Management (ECM) or other case management programs at Pajaro Valley Prevention and Student Assistance (PVPSA). The Program Coordinator will work alongside Executive leadership to develop and maintain the organization’s care management operations to ensure that individual youth with complex care needs receive both the clinical and non-clinical supports available. The coordinator will also provide a minimum of 10 hours of direct ECM services to children and/or families weekly.

About the Agency

Pajaro Valley Prevention & Student Assistance, Inc (PVPSA) has been the leader of youth prevention and intervention services in the greater Pajaro Valley. We believe every young person in our community should have the chance to achieve their dreams. We are committed to helping them identify those dreams and support them in that quest. Our mission is to improve the quality of life of students and families in the Pajaro Valley by providing health education, prevention services, mental health services, and by advocating for public policies that protect the health of our community. We look for staff aligned with our core values of effective communication, integrity, client-focused, collaborative, and community and cultural responsive. ​

Duties and Responsibilities

• Oversees care management programs that address the complex needs of clients, provide clinical and non-clinical care coordination, and meet PVPSA’s organizational goals
• Works closely with other PVPSA departments in coordinating program referrals, implementation, ongoing monitoring, and reporting
• Outreach and engage with community, school, county, and/or CCAH partners including Community Supports
• Ensure standardization and optimization of workflows, staff training on documentation guidelines and Community Supports referrals, and timeliness of billing through a designated EHR

· Review and assign new referrals by staying abreast of staff caseloads. May include coordinating referrals to other resources within or outside of PVPSA and ensuring services are rendered (closed loop referrals)

• Support staff with routine caseload consultation and supervision, staff meetings and ensure attendance at required and recommended training
• Performs miscellaneous job-related HR and supervisory duties as assigned

Direct care management service delivery to eligible children and their families. Duties include but are not limited to:

· Conduct outreach, assessment, and care planning of referred children, adolescents and their families in a school, home or community-based clinic setting

· Submit Youth ECM Provider and Community Support referrals on the CCAH website and bill services in a timely manner through designated EHR following documentation guidelines

· Complete paperwork at required frequencies (consents, releases of information, progress notes, assessments, care plans, etc.)

· Connect with client families, school personnel, physical and behavioral health providers, and supporting agencies to best coordinate client care. Provide wrap around support

· Work with other members of the PVPSA treatment team (supervisors, MHRS, case managers, CHWs, crisis, therapist, SUD counselors, etc.) to provide individualized, effective support

· Participate in staff meetings, in-service trainings, conferences and workshops

· Adhere to all confidentiality requirements and mandated reporting laws

Employment Standards

Knowledge of:

· Principles and methods of outreach, interviewing, assessing, making referrals, care coordination, crisis screening

· Clinical and non-clinical community support

· Office practices and procedures

· Microsoft Office suite, maintain records in an EHR (Electronic Health Record)

· Gathering, managing, storing and maintaining client date and confidential information

Ability to:

• Drive and operate company vehicle
• Ability to manage and impart confidential information
• Strong communication and interpersonal skills
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines
• Good interpersonal skills, being proactive, strong worth ethic and performing duties in a conscientious, cooperative manner
• Supervise, evaluate, and motivate your assigned professional staff
• Ability to develop, implement and guide the team to new approaches to improve processes, procedures, or the general work environment
• Ability to review critical issues, effectively solve problems and create action plans

Training and Experience

Requires at least an AA degree or CHW certification with 1 years of supervisory/leadership experience

Experience working in a community-based setting for at least 1 to 2 years preferred

Bilingual skills highly desired (Spanish/English

Job Type: Full-time

Pay: $60,652.80 - $66,869.71 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Watsonville, CA 95076 (Required)

Ability to Relocate:

• Watsonville, CA 95076: Relocate before starting work (Required)

Work Location: In person

Salary : $60,653 - $66,870