Marketing & Communications Specialist

Are you ready to play a pivotal role in creating meaningful connections and driving impactful change in your community? At Pakio, we are a fast-growing outreach organization sponsored by some of the nation’s most prestigious clients. Based in San Jose, we strive to provide communication outlets and services that empower low-income families to improve their economic circumstances.

As a Marketing & Communications Specialist, you’ll act as a vital link between our outreach program and its members or potential members. Your role will involve assisting members with applications, resolving inquiries, educating clients, and fostering long-term engagement. With a supportive team environment and opportunities for professional growth, you’ll have the tools and feedback necessary to thrive.

Responsibilities of the Marketing & Communications Specialist:

• Engage directly with customers to provide information, address concerns, and answer questions about product offerings
• Assist members with enrollment processes and provider services
• Follow up on unresolved customer inquiries and complaints to ensure satisfaction
• Communicate effectively to set clear expectations and provide education to members
• Research billing inquiries and claims to deliver accurate service
• Serve as a liaison between members and internal departments to address concerns
• Perform additional duties as assigned to support outreach objectives
  
  

What We’re Looking For:

• Strong interpersonal and communication skills to engage effectively with diverse audiences
• A high-energy attitude and passion for community impact
• Interest in learning professional work ethics and motivational skills
• A team-oriented mindset with a desire for growth
• Openness to management training for career advancement opportunities
  
  

Why Join Pakio?

• Become part of a mission-driven organization that impacts thousands of individuals nationwide
• Work in a supportive, collaborative environment that values your personal and professional growth
• Receive comprehensive training to develop marketing and communication expertise
• Enjoy a dynamic role where you can make a tangible difference in the San Jose community
  
  

At Pakio, we believe our team is our greatest asset. If you’re ready to contribute your skills to an organization that values purpose and progress, apply now to become a Marketing & Communications Specialist!

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