What are the responsibilities and job description for the Field Service Technician - Mechatronics - Industrial Manufacturing position at PakTec?
We are Family-owned and operated for 45 years; Pak-Tec has established itself as a leading industrial packaging partner across the nation.
We focus on providing end-of-line packaging solutions with a highly specialized focus in
adhesive, case erecting, labeling, marking and coding technologies.
- Our Culture :
- Customer-Centric :
- Customer happiness and trust is paramount; it is at the forefront of every action we take and every decision we make. The customer’s interest comes first and it always will. Our mission is to spoil our customers.
- Commitment to the Partnership :
- This Company was built on close, collaborative relationships with our customers. We find success with your success; we remain engaged throughout and go the extra-mile to ensure that we are always a value-added member of your team.
- People make the difference :
- Pak-Tec has a world-class product offering; however, we know the true difference-maker is our brilliant and dedicated team of professionals. We are passionate about what we do and it shows every day.
- Our Mission Statement :
- What is the Position?
- Who are we looking for?
- What Does the Typical Day Look Like?
- 100% travel within a 5-7-hour radius of Richmond Virginia
- You can expect occasional overnight stays with company-paid accommodation and meals.
- Essential requirements?
- Proficiencies :
- We offer :
- PLC Troubleshooting Skills
- Equipment Troubleshooting
- Electrical Schematics
- Electrical Troubleshooting Skills
- Troubleshooting Skills
- Mechanical Troubleshooting Skills
- Food and Beverage Manufacturing
- Soldering
- Pneumatics Experience
- Electrical Systems Diagnostics & Repair
- Preventive Maintenance & Inspection
- Electrical Troubleshooting
- Troubleshooting Industrial Automation Equipment
- PLC Programming Experience
- Mechanical Assembly Skills
- Machine Setups for Production Runs
- Experience in a Manufacturing Environment
- Root Cause Analysis
- Inkjet Printing
- Labeling Systems
- Material Handling Systems
- Packaging Machines
- CAD Software
- Palletizer
- Programmable Logic Controller (PLC)
- Conveyor Systems
- Gluer Machine
- Box Folding Machine
- Industrial Robot
Pak-Tec builds problem-solving partnerships with our willing customers to enhance their productivity and product quality.”
Reporting to the Manager – Technical Operations the Field Service Engineer is responsible for maintaining and supporting customer equipment, including installation, diagnostics, maintenance and calibration of industrial packaging equipment and machinery at Pak-Tec customer manufacturing and distribution facilities. We serve a wide range of manufacturing sectors - the largest customer base is food / beverage manufacturers.
This role is ideal for those who enjoy hands-on, problem-solving responsibilities. This role is NOT for those who prefer to spend their time at a desk. This role requires technicians who are self-driven, who welcome problem-solving opportunities, and who are responsive to customers' needs. Being able to work with people is a must, along with organizational skills and the ability to think on their feet.
Overnight travel is required (50%) and it can vary greatly from time to time. Some projects / assignments may require air travel and multiple days on site. Regional travel is required. Most of the work will take place at customer manufacturing facilities.
This position will be located in Richmond, Virginia or surrounding areas and will be remote.
You will Self-schedule projects and service calls
Prompt communication with team and customers
Provide ongoing care and support for our customers’ equipment.
install, diagnose, audit, service, and repair industrial labeling machinery and packaging equipment in industrial manufacturing facilities.
Diagnose and resolve challenges and problems.
Conduct training on equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedule
Assist sales team on various sales projects and demonstrations; Promote service contracts and additional technical services
Performs other related duties as assigned by management.
2 Years’ Technical and / or Manufacturing experience.
Willingness to travel 100% of the time to customer facilities.
Experience repairing, troubleshooting, and diagnosing different kinds of equipment. Electrical and mechanical experience is preferred.
PLC Programming encouraged
Ability to travel (overnight when required)
Ability to work independently with minimal supervision.
Professional appearance and demeanor
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Valid driver's license and clean driving record required.
Military experience welcomed
Troubleshooting Skills
Manufacturing Equipment
Inkjet Systems
Labeling Systems
Material Handling Systems
Packaging Machines
Wrapping Machines
Palletizers
Conveyor Systems
Glue Machines
Industrial Robots
Mechanical
Electrical
Industrial Automation Equipment
PLC Programming Experience
Experience in a Manufacturing Environment
Root Cause Analysis
Inkjet Printing Technologies
Competitive Salary
Performance Bonus
Health benefits (medical, dental, vision)
Training and development opportunities
401K (Up to 7% Employer Contribution)
Voluntary Benefits
Long Term & Short-Term Disability Coverage
Life Insurance
Employee Assistance Program
Paid Time Off
You should be proficient in :
Machines & technologies you'll use :
ID : 8SR6Ct