Promotions and Special Events Manager

The Promotions and Special Events Manager creates, plans, coordinates and executes promotions and special events.  
Encourages customer participation and brings excitement, activity and celebration to the casino floor, while driving revenue and providing exceptional guest experience.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
• Must possess excellent communications and customer relation skills to effectively interface with guests and team members.
• Must be highly detail oriented without fail.
• Must possess excellent organizational, planning, and perceptive skills.
• Must possess demonstrated creative talents including, but not limited to, ability to create emotion through physical design, enhance qualitative experiences, and communicate “extraordinary” within the mundane.
• Develop and implement departmental policies and procedures.
• Knowledge of money handling procedures.
• Knowledge of gaming regulations, promotional/giveaway and gaming tournament regulations.
• Must possess outstanding interpersonal communication skills and be proficient in communicating in verbal and written formats to effectively interface with guests and Team Members.
• Ability to create and work within budgets, and negotiate contracts.
•  Must be able to do basic math for the purpose of doing budgets and basic analysis.
• Must have basic Office software knowledge and be able to learn and operate industry software and programs.
• Must read, write, and speak English.

ESSENTIAL JOB FUNCTIONS:

• Work with relevant departments to plan, organize and promote on-property and public events/themes.
• Conduct drawings, promotions, slot tournaments and awarding prizes
• Organize promotional activities, including drawings, announcements, and award ceremonies. Speak on property audio wide system and in front of large crowds.
• Generate excitement and celebrate promotions and special events.
• Prepare and maintain documentation and files of all records related to promotions and events.
• Create, review, and submit rules and procedures to PGC and other inter-company communications.
• Initiate all required and needed assistance from Team Members and vendors to produce promotions or tournaments.
• Gather email addresses and Privileges Club sign-ups both on and off property, as needed.
• Perform and maintain inventory counts for promotional and special event materials.
• Promote Pala Casino Spa & Golf Resort at both on and off property events.
• Maintain, update, and distribute promotions collateral on and off property.
• Evaluate cost effectiveness and marketable tracking information of all promotions and tournaments to ensure profitability.
• Continually seek unique and innovative methods to expand special events.
• Comply with PGC, department and company rules, policies, and procedures.
• Must be a team player and demonstrate the ability to interact effectively with coworkers, volunteers, the public and media.
• Must possess excellent personal characteristics, such as leadership, initiative, friendly attitude, good judgment, honesty, and tactfulness.
• Handle guest complaints and concerns in a professional manner always.
• Keep abreast of competitor’s events/promotions/entertainment and their effectiveness.
• Must be able to work both independently and collaboratively as a team.