Server Captain – Anila’s Rustica Cucina

Location: Pala, CA

Pala chef’s table a contemporary fine dining chef’s table concept with Michelin star aspirations, is seeking a gracious and professional full-time Server Captain. Our service style requires that all our team members concern themselves, primarily, with the needs of our guests on every level. The Server captain is responsible for maintaining sequence of service according to the restaurant standards while providing table service, delivering food, clearing tables, using strong wine and beverage knowledge to upsell during service. Working in a team environment, the role is responsible for the foundational element of high-end butler service for our guests. At Pala chef’s table, this is achieved through a mastery of technical service skills, peer collaboration, an informative approach to the menu and product, and an inherent welcoming and professional demeanor. Candidate must portray unrivaled attention to detail, amazing skills in anticipating guest’s needs, attentive interaction to fulfill guest requests, achieve seamless and distinctive level of service, unparalleled service, indulging guests in luxury, and creating personalized memorable experience. Beverage Service skills of basic mixology.

QUALIFICATIONS: (Include equipment knowledge/use)

• 12 months related experience and/or training.
• Five years restaurant supervisor experience in a fine dining setting required.
• Two years as captain or sommelier is preferred.
• CMS certified/WSET 1 or greater, preferred.
• Strong food, wine and spirits knowledge
• Familiarity with MICROS or POS Touch-base systems
• AAA Five Diamond and/or Forbes Five Star experience preferred.
• Must read, write, and speak English

ESSENTIAL JOB FUNCTIONS:

• Effective communication skills with guests and fellow team members are a must.
• A professional appearance, attitude and calm demeanor are expected.
• Poise and natural propensity towards warmth and gracious hospitality
• Ability to speak clearly and articulate to guests, providing information and answering questions while focusing on etiquette and conveying a sense of calm.
• Detailed attention to the cleanliness of the host area and its surrounding environment
• Ensure that standards are maintained at a superior level daily.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of all menu items, prices and preparation methods/time.
• Above average knowledge of liquor and libations
• Above average knowledge of wine varietals, wine growing regions, viticulture techniques and varietal flavor profiles.
• Full knowledge of spirits, origins, flavor profile and common usage.
• Full knowledge of brewed items to include seasonal craft selections.
• Identify select cutlery for each course and preset in unison.
• Identify glassware to use for selecting wine spirits and beer.
• Perform decanting procedure with vintage wines.
• Perform closing duties, including restocking items securing product and service wares.