What are the responsibilities and job description for the Adventureland Park - Admissions Team Member position at Palace Entertainment?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
Admissions Team Members are responsible for duties such as greeting guests, selling and redeeming admission tickets and passes, processing season passes, and assisting guests with service requests.
The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.
We are currently looking for a:
Adventureland Park - Admissions Team Member
Roles & Responsibilities:
- Welcome guests to the park in a warm and friendly manner.
- Courteously assist guests with questions and complaints
- Measure height of all persons entering the park as they purchase tickets; enforce any height restrictions that the park may have
- Sell and collect tickets and season passes.
- Utilize Point of Sale (POS) equipment to accurately record financial transactions
- Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
- Issues any additional materials, promotions, or souvenirs to each pass holder as they enter
- Check guests’ bags to ensure no prohibited items are brought into the park
- Monitor all guests exiting and re-entering the park
- Monitor all park communication including incoming calls and radio traffic
- Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
- Replenish Park maps while maintaining a clean work area
- Ensure that park rental items do not leave the park (e.g. strollers, wheelchairs, and ECV.)
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
- Assist in other departments as needed
- All other duties assigned by leadership
Education & Experience:
- No education requirements for this role
- Previous related work experience in a similar role a plus but not required
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
- Must be at least 16 years of age to comply with Iowa Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions:
- Subject to frequent exposure to outdoor areas of the park
- Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
- Subject to frequent interruptions and requests that may require reprioritization of activities
Team member benefits:
Working at Adventureland Resort is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland Resort employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits:
- Flexible schedule
- Ability to cross-train and learn unique skills across various departments
- Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off
- Invitations to exclusive company-sponsored employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland Resort. Apply today!
Do not miss the chance to spark your career now!
