What are the responsibilities and job description for the Noah's Ark - Operations Supervisor - Seasonal position at Palace Entertainment?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Noah's Ark - Operations Supervisor - Seasonal
Roles & Responsibilities:
Roles and Responsibilities:
Supervisory Duties:
- Assist with the daily supervision of the operations and any other assigned departments
- Act as an approachable mentor and coach to all assigned team members
- Inspire team members by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
- Become knowledgeable of performing the essential duties of all team members and lifeguarding positions and backfill these positions when needed
- Assist with onboarding and training team members on how to safely and successfully perform their jobs
- Ensure that all required meal and other breaks are being given in accordance with Wisconsin law
- Ensure daily sign-in sheets are completed and submitted each day
- Assist with scheduling all departmental team members to ensure adequate staffing levels are achieved to support daily operation.
- Assist with timekeeping for all assigned hourly team members
Departmental Duties:
- Welcome guests with a smile and positive attitude!
- Delight customers by providing exceptional customer service to answer their questions or resolve complaints
- Monitor aquatics areas and ensure that guests are complying with park rules and policies
- Provides direct support to other rides team members through making rounds throughout the park to check on their needs
- Fill and empty locker kiosks each morning and evening
- Provide locker coupons to gift shops and rentals for locker sales
- Respond to lost and found calls and deliver valuables to designated spot in park
- Assist guests with any cash to card issues throughout park
- Respond to guest concern calls including lockers, safety, theft, etc.
- Assist with directing traffic and crowd control
- Assist Park Services in keeping the park clean and presentable
- Monitor, fill and keep accurate inventory of all soda machines
- Perform light maintenance of hanging signage throughout park
- Responsible for opening park gates in the morning and doing final sweep of the park at day end to ensure all guests have left the property
- Maintain vigilance and proactively identify potential hazards; inform operations leadership of any such situations in a timely manner
- Assist with completing Manager on Duty (MOD) checklists each day
- Perform routine audits and inspections of all park operations
- Assist in other departments as needed
- All other duties assigned by leadership
Education and Experience:
- No education requirements for this position
- 1 years of previous work experience in the Rides or Aquatics departments is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
- Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Must possess a valid driver’s license and a good driving record
- Ability to comply with all uniform policies
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, Ellis, and all other regulations, policies, and procedures
- Ability to inspire, motivate, and successfully lead a large number of team members
- Must be able to speak with guests directly when other operations leadership is not available
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
- Must possess strong written and verbal communication skills
- Ability to follow direction, multi-task, and work as part of a fast-paced team
Physical Requirements:
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to remain sedentary for periods of time, while using a computer
- Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to aid and physically move guests of varying heights and weights
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
- Ability to climb or descend stairs for some of the rides and attractions
Working Conditions:
- This role will predominantly be based outdoors in the park environment
- Frequent exposure to water of varying depths and pool chemicals
- Constant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, pollen and other weather conditions
- Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Team member benefits:
Working at Noah’s Ark is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Noah’s Ark employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits:
- Flexible schedule
- Ability to cross-train and learn unique skills across various departments
- Free admission to Noah’s Ark and all Palace Entertainment parks on your days off
- Invitations to exclusive company-sponsored employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Noah’s Ark. Apply today!
Do not miss the chance to spark your career now!
